Rock Cut E-Bikes — Local services in Roscoe Township

If your looking for an honest shop that stands behind their products and practices honesty and integrity then Rock Cut E bikes is NOT the business for you! Bought a new (had 33 miles on it) e bike from them and had nothing but problems -chain fell off 3x once while riding, gears don’t shift smoothly and the biggest issue of all is the battery. I called a couple times about snd e mailed and the owner was dismissive and unwilling g to try and rectify the situation. Took pictures of the battery just like he asked showing a 27% drop over just twelve miles on level 2 assist on flat pavement! Bike is supposed to get 60+ miles per manufacturer. Took the bike in where it sat for a week with no problems addresses and even after I told him I needed it for the weekend.-dropped it off Monday. Made excuses when I picked it disbelieving my pictures and account of my issues with the bike. Buyer beware you will not get satisfaction or help here! Sadly your response is all words and no action-I brought the bike to you on a Monday and e mailed you to let you know I needed it Friday. Nothing was done on it all week-I explained the derailer issue and I extensively explained the battery issue how it randomly jumps around dropping 10-15% at a time. I even explained how when it gets below 30% it completely falls off going to zero after only a couple likes. Your lack of response to these issues clearly show your lack of interest in actually making things right, standing behind what you sell or listening and believing the consumer when they tell you there are things wrong and explain...

Edited to add a pic of the bike I did come back to purchase! So happy with my choice, and glad this shop is in this location so I could easily do a test-ride and fall in love immediately 😅 This Roscoe location is the perfect spot for folks looking into e-bikes to test these zippy little things out. They currently offer a rental service, and the shop is right on an extensive well-maintained bike path, with easy access to Hononegah Forest Preserve for a small bit of off-roading, so you can give a starter model a try on a few different terrains. A two hour rental and a Hononegah park picnic sounds like an ideal date!

As a beginner, I wasn't sure I'd love e-bikes, but after taking the rentals out and letting the air peel our eyelids back, I was hooked. We spent time asking the friendly shop owners a lot of questions and getting a lot of honest answers, and I feel confident about coming back to make a purchase soon. Because of the access to the path, trying a different model to make sure it's the right fit for...

From the moment I walked in, I was greeted with genuine smiles and a warm, welcoming atmosphere that instantly made me feel like part of the family. The customer service here is absolutely outstanding — every team member goes above and beyond to make sure your experience is not just good, but truly amazing.

You can tell this is a family-oriented business with strong values. They treat every customer with kindness, respect, and care. Whether it’s answering questions with patience, offering thoughtful suggestions, or just taking the time to make sure you’re completely satisfied, they do it all with heart.

It’s rare to find a place where people truly love what they do and care so deeply about their customers. This business has earned my trust and loyalty, and I wouldn’t hesitate to recommend them to anyone looking for exceptional service and a friendly, down-to-earth environment. Five stars...