Beef-A-Roo — Restaurant in Roscoe Township

Beef-a-Roo, I give you a two!

The first time I drove up to Eau Claire, I noticed some Beef-a-Roo restaurants and was intrigued by the name. Yet, somehow, I kept missing the stops on trying to visit. One time I was in the wrong lane, another time was the place looked closed. So, it was my mission to hit it up this time around. I had actually stopped at one in Rockford after getting Velvet Robot Coffee Lab but the place was packed and the wait was longer than I wanted.

Beef-a-Roo to the rescue on my way home. I stopped by around 2pm so there was no lunch rush to contend with. I knew what I already wanted from looking at their menu from before. I got the jalapeno bacon burger with a medium fry and soda. While I was waiting for my food, I noticed they had some stickers for sale. I asked for the retro cowboy one but those were out, so I got the large circular one instead. My food only took a few minutes to be ready and I was quick to sit down and dig in.

Maybe it was from experiencing all the local places in Wisconsin but Beef-a-Roo was not worth the hype and wait. The fries were good if not anything more than average. The problem was the jalapeno bacon burger. For it having jalapeno, they were the most neutered things ever. They had no spice or flavor at all. The bacon on the burger was good when I ate the pieces that hung off the edges but had no flavor once consumed with the rest of the burger. As for the meat patty itself, it was overly greasy to the point where I think that killed any flavor that the rest of the burger may have provided.

Luckily it did do the job and fill me up for the rest of the drive home and keep me satiated until breakfast the next day but man, how disappointing it was to have a burger just fail to deliver on any flavor. As I sit here and write this the day after, I honestly struggle to remember anything about how it tasted.

I can say there were some positives about Beef-a-Roo. The staff were fast and friendly. The young girl who went hunting for my sticker was awesome at her job. And when you get your food, they give you an Andes mint. At least that has some taste.

Maybe it was just this location but I definitely have some beef with this place now. Jokes aside, if I ever find myself at a Beef-a-Roo again, I will give their roast beef sandwiches a fair shake. Maybe that’s where...

I would like to give a HUGE shout out to the staff and the manager on duty Wednesday November 22nd 2023. We were traveling across the state and stopped with our family of 6. I want to share 2 amazing guest service interactions. It is rare to encounter team members who have passion and pride in their job and on this visit we encountered this not once but twice.

My wife went in and placed a large order. She noticed that the soup of the day was Chicken Tortilla. My wife asked the team member (a gray haired woman probably in 60s) "Is the Chicken Tortilla Soup Cream based? My husband is a Tortilla Soup connoisseur and loves the creamy style." She responded "It is on the creamy side, and I think it is very good." My wife ordered it among many other things.

One of the items we ordered were onion rings. When we got back into the car to set up our food and get ready to continue the drive we noticed a burnt and "blobby" mess of what should be onion rings. I went back into the store and took these "ugly rings." To be honest I was ready for an eye roll and half-hearted response. I approached the counter and was addressed by what I assume was the MOD. "How can I help you" "My wife was just in here and we got these onion rings. I was wondering if we could get a new batch" She looked at the "rings" and said "Oh you sure can!" She then turned around and said very politely to the fry cook. "Please Drop an order of rings and make sure they don't look like this."

He dropped new rings after a few minutes they were ready and handed off hot and fresh.

The cashier could have responded "the soup is good." The manager could have blamed and then yellled at the cook. None of that took place. This experience was a master class in guest service and wholesome management.

Kudos to Roscoe Beef-a-roo. You are...

I purchased a cheeseburger with "a little extra mayo" from drive-thru. when I opened the wrapper two seconds after it being handed to me, gobs of ketchup smeared all over, poured down entire side of burger, bun halfway off and soggy from what looks like about two or 3 tablespoons of ketchup and pickles piled on the edge. I thought about just letting it go , but I couldn't even grab it. Not to mention that I'm in my vehicle with this mess. When I went back inside and rather calmy asked for a refund, The older lady I assume was the manager was very rude to me. she was going to tell me why I was wrong and mumble and moan. then she threw it into the garbage can with an attitude. this was after making me stand there and wait in line behind two people ordering while one of the workers could see me clearly, and didn't ask me if I needed help. no apology, no offer to make it right.. just my money back and an attitude. that's not how you treat your guests. Very unprofessional and I won't be back unless different cook and manager. (at least the cheese fries are good)

Burgers and customer service aren't rocket science,...