Walgreens — Local services in Roseland

PROS: the pharmacy assistants are patient, sympathetic, kind, cheerful and helpful; they always make the time to explain things to me, help me find items, or just make sure I am getting my money charged correctly or discounts; the store is well clean and stocked and items are easy to find.

Cons (and why I have started shopping at CVS): (1) the pharmacy is always out of stock of my regular prescriptions! I've had to drive to other Walgreens to get my prescriptions (2) the Pharmacists are obnoxious--one make a snarky remark when I went on a certain type of prescription (of a delicate nature) and the other, when I requested she speak to the express online pharmacy company as they told me to ask them to do because I was trying to move my prescription from online to the physical Walgreens pharmacy, scoffed at me, and said "sure, but they'll never do it," and she never called it in! pharmacist!) (3) the man at the register at the front of the store is the worst: his attitude is nasty unless you are a "regular" customer he knows or a friend or just random people he deems he likes (literally he will be cheery, patiently walk the person in front of me online through checking out an entering their customer card, and offer a bag), and then to me he also gets impatient and does not offer a bag, tosses my items out of the handcart onto the counter as if they are contaminated; and, he also never calls for backup no matter how long...

Terrribllle customer service at this location! I just moved into the neighborhood this week and was delighted by the proximity to my new home. Unfortunately, what should've been a small and simple resolve was met with unprofessional lack of courtesy. While perusing there were tons of sale signs up and I saw a promotion for a few appetizers which read 4/$10. After realizing I had been overcharged, I figured it would be a simple fix for a small $9.16 difference.

Instead, there was an Indian woman who became argumentative, stating that the sale doesn't begin until tomorrow and that they had to put signs up early because they were short staffed. I responded that it's no big deal but there's nothing on the tag that would've indicated that. She just kept pointing out that it ends 4/25 which doesn't tell me anything about when it started. Normally I would've accepted the mistake and dismissed it altogether, but her reaction caused me to stand my ground.

Eventually, I was granted the difference. However, during that time she set her sights on another patron who had been having trouble with his card at the other register. She then told the cashier that was servicing my refund that the guy having card troubles must be broke. Her demeanor throughout the entirety of this incident was truly unpleasant and absolutely uncalled for, speaks volumes of...

The behavior today at the drive thru window was unacceptable by the Pharmacist. I came in for my rib injury and was repeatedly asked to speak louder despite being in pain and addressed that as well. When she said my address and when I said yes she heard me quite clearly so there was no way that she couldn’t hear me the other instances before in the conversation. Before, leaving wrote a note when I signed and wrote I am in pain and please ask for ID next time, she ignored me and attended to the computer, didn’t even say anything nice.

During the conversation, I even took my ID out and she was like she couldn’t read it- what I wanted her to do was take the ID through the slot. This was inappropriate behavior on how one treats a customer and patient who is in severe pain.

Please go to other Walgreens or CVS locations as that is what I will be doing from now on. The incident happened around...