Verizon — Local services in Rosemount

I feel absolutely compelled to give a shout out to Zac at the Rosemount, MN Verizon store. One day last week my Messenger App stopped giving me sound notifications when I received a message on my iPhone. I had changed absolutely no settings. Once this happened, I was always in the position of being delinquent with my responses because I did not know a new message had arrived. I searched every avenue online to find the cause and fix it myself but nothing worked. Today I went directly to Apple support. Twice. Both times I was sent down the rabbit hole of no end, and after nearly a half hour, no solutions. You can imagine how much time I spent and also how frustrated I was not to get a quick solution. Since I purchased my phone at the Rosemount Verizon store, and the salesman knew a great deal about iPhones, I decided to see if someone there might be able to solve my problem. Eureka! Zac took my call and in less than two minutes had presented me with “The Fix”! I followed his simple instructions and I am delighted to report Messenger Notifications are back up an running properly. Zac was a quick study, asked astute questions, was upbeat and positive AND very knowledgable. Any company would be lucky to employ Zac and any customer would be lucky to benefit from his level of service. Bev Johnson,...

3/13/24 update: I attempted to contact my sales person (C) for help with the trade-in she helped with as I was notified by Verizon it was not being accepted. 8 days and counting I have not heard from her. Then tonight I discover that I have insurance on my device which I neither requested nor was I asked whether I wanted it. Very disappointing.

Original review: I most appreciated C's help in securing the phone I wanted and ensuring I met Verizon's incentive requirements for a great deal on my new phone. She was helpful, remembered my specific circumstances between visits, and did all the setup on my new phone for me - including putting on that pesky screen protector. We've always had good service and support from the Rosemount store and they are our go-to store with any...

I am not a fan of new technology and have not had good experiences switching to new phones. I did in-store pick up for my new iPhone at the Rosemount Wireless Zone. I shared my fear in switched over. .. Jared spent all the time in the world getting it all set up for me. He was fast, knowledgeable and friendly. His manager, Zac supported any questions we had and helped us get through the process. Both staff members exceeded my expectations by FAR! I will never again go to any other Verizon store. I will also be sharing this gem with my mother (and others) to help her get the appropriate help when she has questions. I have no doubt she will be met with the same knowledge and kindness. REAL customer service. I am glad they now have in-store pick up! WAY TO GO...