Bel Air / Raleys is a Sacramento area institution š they have an Awlays had the nicest associates, the Deli is fantastic (try the Dagwood if you are old enough to remember Dagwood) and the curside pickup is fantastic, since moving to the Area have been happy to have a Raleys down the street and a Bel Air around the corner from my work, I think they get a bad rap for being expensive (they are not!) Tho certain brands can be expensive it's that way at most grocery stores, they have a great curbside pickup just order online ahead when you show up pull into a dedicated parking spot call the # on the sign and within a couple minutes all of your groceries delivered straight to your car at no additional charge and they don't allow tipping it's just another convenience that is one of the reasons they are one of the best grocery stores around. As well as great Deli Sanwiches and Deli salads etc they have great Chinese Food to go as well always fresh and very reasonably priced. Just...
Ā Ā Ā Read moreMy Grandparents and I just went to the cake section to see about ordering a birthday cake. There were a few workers in the back and no one else was waiting for any service. They didn't even acknowledge us as they kept walking passed us. My 90 year old grandmother walked up to what appeared to be a manager maybe and the lady was very rude, to my 90 YEAR OLD Grandmother. She was very short and said she had someone on hold, then she yelled out at someone in deli to have her help us and that employee sighed. I noticed the first lady never got on the phone with anyone, she was what appeared to be throwing away expired food. Once we did get help you had a very poor selection of cakes, so we left. The #1 reason we walked out was we didn't want to deal with horrible customer service. My grandparents go in this store all the time and the pharmacy knows them by name. I was floored by the way the cake department was so cold and rude to...
Ā Ā Ā Read moreThis used to be my favorite neighborhood store. Unfortunately, they never have more than one register open and today they only have two of four self check outs. When I asked the girl at self checkout to call for help, she was rude and argued with me about how many registers are open. Halfway down the water aisle waiting in the one open line. Not convenient. They must be understaffed because this happens a lot. And now magically there are three registers open. Ivan/Evan, the customer service team lead per his name tag, happened to be checking me out so I mentioned how rude the other ācustomer serviceā employee was. He asked me what she said, and then basically gave me the silent treatment. Didnāt acknowledge me at all. I even said, nothing, no acknowledgment. Insane customer...
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