Plato's Closet - Roseville, CA — Local services in Roseville

When this store first opened it was amazing. Liz the owner was so nice and approached people in the store to make sure they were happy. The staffers were all SO nice. (This was a huge difference from another store in town where everyone is incredibly rude.) Plato's is very clean and doesn't smell unpleasant. And they used to pay well when buying your used items. However, my most recent experience wasn't so great. The store was supposed to open at 10am - a few minutes past Liz arrived and commented on the store not being open but didn't address the 4 of us standing out front. The girl that assisted me did her job but didn't go out of her way to be friendly. She said I would receive a text when my clothes were ready - I did not and when I returned to the counter she just said - you received a text. (i never received a text) And I was in the store - she could have just told me my stuff was ready. No one in the store asked if I needed help - they just ignored the customers like they weren't even there. They didn't pay well for the items they took (unlike in the past). And many of the items in the store were soiled or damaged. I told my daughter that they must have become jaded and angry like the other store in town. I was disappointed because I really like them and want Liz to succeed. I love the text messages and have made several purchases. But going forward I may not pop in as much as I used to. It just didn't feel...

I went to this Plato‘s closet location because I love the one back home in Monterey so I thought I’d give this location a try and let me tell you the difference in the management truly shows. Not to mention the day I showed up to shop around a larger woman working there I believe she is the manager happen to be yelling (screaming) acting very unprofessional at one of the store workers and I felt so bad for the employee. It was just so unprofessional and the fact that she yelled at this young girl, had her tears, everybody literally was just in shock. I wish I would’ve had my phone out to record it and post on social media to show how awful she acted because I would never come back to this place again…the two items I did have in my hand, I left them because there’s no way I wanted to purchase from a store where management was treating their employees like this , and I will never go back again. Whoever this lady was, definitely needs to learn how to communicate professionally with her employees and not do it in a manner that caused such chaos in the store. I was embarrassed for her, and I felt horribly for the poor young girl… anyways I hope the girl quit because she should never be treated this way by anyone and I am never going back to this...

I recently visited this store to sell some of my clothes and was met with an inconsistent and frustrating experience. The initial employee who helped me went through my items and marked the ones they were interested in purchasing. I was advised to wash these items and bring them back. I followed their instructions, returned with the cleaned clothes, and waited over an hour for assistance. Unfortunately, when a different employee finally attended to me, they decided not to purchase most of the previously marked items, including my brand-new Vans, which they only offered $8 for. This left me feeling like my time had been wasted. It seems that the decision to accept items largely depends on the preferences and biases of the staff members on duty. I've heard from others that they tend to favor items from people they know or those who share their style preferences. This type of favoritism is unprofessional and creates an unwelcoming atmosphere. While the employee who helped me check in was friendly, the overall experience was inconsistent and disheartening. It would be beneficial for the store to implement clearer guidelines and consistency in their buying process to ensure a fair and respectful experience for...