The Home Depot — Local services in Roseville

My husband and I just purchased a new home and decided to go with the Home depot for our home remodeling needs.. I started in the home appliances, I already knew what washer and dryer I wanted and was looking around for a sales associate. Found 3 that's seemed to be in the middle of a very important conversation (not)! Anyhow, the 3 ladies continued their important conversation as I waited for at least 20 minutes. Not once was I acknowledged or asked if I needed any help! I was clearly making eye contact as I motioned that I needed assistance and still nothing. Once 1 of the 3 ladies finally decided that I had a long enough wait time she finally heads over to us. She has the nerve to ask if I needed help! Like duh I was only making it very clear that I needed help.! She was not only rude but seemed like I was wasting her time! I had make and models picked out and was ready to make the purchase! Her attitude turned me off so bad that I decided to go elsewhere for washer and dry! Then I head to carpet, I pick out carpet and its seems like again I still need to wait for assistance. Not once was I asked if I needed help. I needed to hunt down a sales associate once again and he seemed like I was wasting his time. It must have been the way I was dressed or maybe the way I look? Yeah so what, I have facial piercings... Is this what I was being judged by? Was it the color of my skin? Anyways $6500 estimate was given for carpet. I paid $50 to have them come out and measure. They come out on Monday to measure. But, I decided to get a 2nd quote from S&G today once they open up. I'll see how I'm treated as a customer at S&G today, if its anything better then the treatment I received at home depot I'll gladly say screw that $50 and go with S&G for carpet. A little bad attitude goes a long way.. I'm thinking about going with speed queen commercial grade for home so I need to find a local dealer. Sorry home depot looks like you lost this sale due to the pure rudeness and laziness of your sales associate. The crazy thing is, I would have never treated any customers like this when I worked as a home depot sales associate over 16yrs ago! I guess times have changed! What ever happened to...

Extremely disappointed in the customer service at this Home Depot. Contacted the Special Services desk to inquire about a customer pickup order that was placed on 10/21/2017 and after repeated calls and being placed on hold for 20 plus minutes, I was told that they were "too busy" to assist me with my question. REALLY? So the person answering the phone was answering the phone for what purpose? She stated that she was in the Special Services department however, all associates were assisting other customers and they were just "too busy" to take my call. When she inquired about what the phone call was regarding, I tried to explain and she wouldn't even let me get a full sentence out without cutting me off by saying, uh-huh, uh-huh, like she was rushing to get me off the phone. I am sorry that your business is "so busy" that you cannot adequately address customer questions. It would not have taken much to put an order number into the computer and see what the status of an order was, that was placed nearly a month ago. She did offer to take down my number and call me when things weren't so busy although, given our current conversation, I wasn't sure that would even happen. When I asked her how long she thought it would be before I would be contacted, she again stated, "I don't know, we are really busy!" I politely declined knowing it will most likely take a trip to Home Depot to actually get any answers! I would have gladly checked it online however, the order status portion of their website is "under construction" and temporarily down. So now I have to make another trip to the store just to find out the status of my month old order! BIG INCONVENIENCE! It doesn't take much to be kind and offer some help even when you feel overwhelmed. Maybe Home Depot should hire more competent people that can handle more than one thing at a time. Once I get my order, and who knows when that will be, I will be doing my shopping at Lowe's. I am sure this is of little to no consequence to Home Depot because they are a large company and "are too busy" to tend to their petty customer questions! At least it makes me feel better giving business to a company that I feel...

On 9/7/25, my wife and I went to Home Depot to purchase a washing machine and were assisted by Divina. She made the process seamless, clearly explaining the costs and delivery details. Our charges were $548.00 for the washing machine, $50.00 to haul away our old one, $36.98 for the washer hose, and $135.00 for the protection plan. These were all listed as separate line items on our receipt—not bundled together—which I appreciated for transparency. Divina’s service was excellent.

The machine was delivered on 9/12/25 without issue, as we had already disconnected our old washer and placed it in the garage. During delivery, I was told the hoses I purchased for $36.98 were not needed and could be returned.

Today, I went to store #6688 to return the hoses. The gentleman at the return counter was polite but refused the return, stating it was part of the washer purchase. He apologized and explained this “happens all the time” with customers, and that he couldn’t process the refund. I was about to leave but decided to check back with Divina in the appliance section. When I explained the situation, she immediately confirmed the hoses were a separate charge and that I should have been refunded. She even called the return counter, and before she could fully explain, the person who answered said, “Send him back and we’ll refund it.”

When I returned, the associate (I believe his name was B, though I could be mistaken) was already waving me over and apologizing. He explained that after I left, he looked it up, realized the refund should have gone through, and tried to find me. He processed the return (receipt processed by WJ2AUHG). He was pleasant and apologetic, and I appreciated that.

However, what concerns me is that he initially told me this happens weekly and that he was confident he could not refund it—yet minutes later he was able to. As someone who also works in customer service, I understand mistakes happen, but his initial certainty and statement that this is a recurring issue with customers was frustrating and confusing as this...