Big Lots — Local services in Ross Township

My husband and I are looking for a new couch/sofa and new dining room table. We came here on Labor Day because there's a labor day deal. There were only two people on the floor helping customers with furniture shopping, but we understand since they are probably short staffed. While we waited for someone to help us, we checked out all the couches. Their prices are very reasonable, the cheapest sofa is $400 and the most expensive is more than $1200. We were looking for a leather or faux leather sofa, and they have 3-5 to choose from. They have a few dining table options, also very affordable, the cheapest set ie $399. The associate that ended up helping us told us if we get the rewards card, we would be an extra 15 percent off in additional to the labor day sale, so we signed up for the rewards card. She also explained how does home delivery work ($85 if you order from store, $95 if you order from online). We left and went to bob's discount furniture nearby, but their couches are way too expensive and their delivery fee is much more. So we came back here to settle on a couch and table set. Overall, good...

The level of incompetence displayed at this store can't even be expressed in words. They left me hanging on a delivery waiting home all day for an order that ultimately was mystery misdirected to another store and they couldn't even tell me that. The manager Dave stands around with his mouth gaping open while he asks everybody else around him how to do his job. He lied about making calls to help me and it took me all day to find out something he should have known immediately. To top it off he was rude and...

Came here for a futon frame. After looking for it myself, I asked a guy who’s name started with D (Dewey or drew or something idk) and he said “yep we have them, I’ll be right back” twenty minutes later, I’m still chillin. I go up to where he is to get his attention and he walks right past me, completely ignoring me. Go to the cash register to ask up there and waited another 10 minutes in line for the crypt keeper behind the register to ring up one person before giving up. Huge...