Best Buy — Local services in Ross Township

This store kept directing me to their Geek Squad to fix issues I was experiencing with the new computer equipment I purchased only to learn that the products were incompatible. I had Geek Squad people visit my home THREE times over the past few months and each time I was instructed to return the products due to incompatibility. I went through 4 months of issues and logged over 300 miles driving back and forth to the store exchanging equipment and lost hundreds of work hours!!! Money was no object, I just wanted my workstation to behave. The people in the store were very friendly while selling me products that failed to perform/work together. I almost gave up trying to get the names of any Best Buy and Geek Squad's supervisors because I guess their phone, online, and store employees are forbidden to provide this information. I persevered however and eventually got through to a Geek Squad east coast supervisor who proved to be mean, unsympathetic, and even complained that I had contacted him at an inconvenient time. And just when I thought they fixed everything, I discovered that the store's in-house Geek Squad failed to transfer data from the equipment being exchanged! When I brought this to their attention, instead of telling me they would take care of everything, I was told I would have to pay Geek Squad for a fourth visit and that the charge for the "repairs" would be over $300.00!!! Again, this rock solid complaint is from someone who only followed the recommendations of store employees, bought their most extensive warranty, and made money no object. MONSTEROUSLY FRUSTRATING EXPERIENCE! My advise beside finding another company than Best Buy to do business with is if it doesn't work right away, get your money back and shop...

I had a really disappointing experience at Best Buy in North Hills. I purchased a brand new $1700 MacBook Pro online for pickup & when I went in, I wanted to transfer my old mac to my new one. I went in store to trade in my old laptop as well. When I went in this morning, I had a few simple questions: first, I needed help finding a charger to transfer everything ; then I asked why my MacBook Pro wasn’t connecting to WiFi; and finally, I wanted to know what to do next after erasing everything. While I was transferring all my information MYSELF WITHOUT ANYONES HELP SINCE THE WHOLE STORE AVOIDED ME. I went to the front to ask Andrew, an associate who helped me get the value of my laptop the day prior when I came in, another question. I asked “will not having a laptop charger affect the value”? Then the manager rushed over all mean talking about “what is she asking you”. And Andrew kindly said “I was helping her yesterday it’s fine” like just very unwelcoming experience from the manager!! After my third question, the associate named Jake suddenly refused to help me anymore, apparently because someone told him he wasn’t allowed to assist me further. I felt completely disregarded and uncomfortable, especially since it seemed like my race might have played a role in how I was treated. The atmosphere was extremely unwelcoming, as if everyone was trying to avoid me. It was an upsetting experience, and I definitely won’t be returning to this store. I gave this store a 2 bc the only employee that seemed nice was Andrew and Jordan. But I didn’t spend too much time talking to them like the other ones that disappointed me. Their managers other than...

Terrible experience with Best Buy due to a sales associate being unknowledgeable on products and insurance plans. I am a Best Buy Visa Credit Card member and have been a long time customer of 16 years. I spent $160.00 in January on a pair of Beat Solo 3s with the insurance plan and was informed at the time of purchase that if any issues occurred than a credited would be issued in full. After two months of usage the headphones went out and I went to Best Buy to return them as instructed by the sales associate. I informed the cashier that the beats were not working properly and I would like to get a store credit to replace the headphones.The cashier got the manager and the manger told me that I was misinformed and that the headphones would have to be shipped to apple for repair . I informed the manager that this is not what the sales associate told me and that I was misinformed at the time of purchase. I requested a store credit since I was minsinformed and that I should not be penalized for the reps incompetence. I made the purchase based on the false information provided. The manager told me nothing else could be done and that he could not make this right. I cannot believe that this is how business is done and that customers are pentalized for employee’s mistakes. I called customer service to file a complaint. I was transferred several times and than told nothing could be done. This is messed up and I feel taken advantage of as a customer. Best Buy needs to make this right or I will make all future electronic purchases from amazon. I will also Close my Best Buy Visa Credit Card if this is not corrected. Please contact me ASAP. This is...