Giant Eagle Supermarket — Local services in Ross Township

Their produce department is extremely hit or miss, but more often a miss. Sometimes you can get nice produce but other times the entire selection of a given item will be wilted/rotting on the shelves. This has especially been a problem with iceberg lettuce, and on more than one occasion I've skipped making a recipe that called for parsley because all of the parsley they had on hand was easily 2 days past use.

This place really suffers from understaffing, poor produce, and inconsistent inventory. Limited inventory is understandable given the size of the store.

There's no self-checkouts and only 6-8 checkout lanes, of which only 2-3 will be open at once. There's no such thing as a quick trip to this store midweek, because there's always other people in the same boat. You'll always see 4-5 people with carts lingering near the 2-3 open checkout lanes. I have no idea why the store management doesn't allot more employee time to the registers, because it's pretty unpleasant waiting 10-15 minutes by the registers every time I stop here to buy groceries.

Lots of employers have been using the excuse that nobody wants to work, but my guess is that they're not offering even remotely competitive wages so it's no wonder they have a hiring sign up 24/7 yet always seem short staffed.

Most of the non-management floor staff I've met have been very kind and helpful which is a plus, but I only shop here when i need a quick one stop shop because their prices are also pretty high. Prices aren't as high as other Giant Eagle stores further into the city, but deals are definitely hard to come by here.

Also, please stock Teddy creamy peanut butter! You've had their crunchy peanut butter for months but not the creamy. The only other option for 100% natural peanut butter without added oils is a higher end organic brand in a small jar with a unit price something like 2x the cost of any other store's natural smooth peanut butter

4/27/24 update- They had 4 bags of Fuji apples, I wanted to purchase one but checked them first and found that all of them had at least one apple starting to rot inside the bag. Their entire parsley selection was wilted and discoloured/slimy, and then I picked up some blueberries that were on sale and saw a moldy blueberry in the container. Stay away for produce besides...

Over crowded, not enough cashiers, not enough service staff, I could go on for days about what was wrong! Seriously! The staff there acted as-though it was a problem to help out customers. They are not friendly, knowledgeable, or helpful. I asked one of the associates about a products location and they acted like it was the end of the world to help me. From my knowledge, I thought that the customer was always right? Not to mention that without customers a company cannot function! It seems that companies do not appreciate us as consumers. I told the butcher to make a certain cut, a certain way, because I’m paying for it! That said, this guy cut my meat the wrong way and I didn’t discover it until I was home. That said, it would be great if the store manager would reach out to me, as I requested over two, going into three months ago. Needless to say, NONE of my customers or clients have any buyers regrets, and if there is an issue, I address it right then and there, and I make good in the situation. Though the fake apology you get, with no financial backing to it, is cute, I can’t do a thing with words. It would be great if the store manager there gave a care that I’ve been shopping at that store for years and I spend thousands of dollars a week there. My experience tells me that they only care about the...

This place is depressing and awful. I just came in to get some produce and ended up just getting berated by Mary Jo (one of the elderly cashiers) at the check out just because I asked how to sign up for the rewards card. After this she proceeded to fling my groceries down the belt and make someone else bag my stuff. (It was only a few things so I don’t understand why she couldn’t do it herself?) I didn’t make a scene I just paid for my stuff and left but I could still hear her talking about me on the way out. Does anyone manage this place? Is there no discipline for the way the employees behave? Not interested in going back to any giant eagle after this. They can’t compete with bigger stores and it’s no wonder why. Between high prices and the worst service I’ve ever experienced I hope this company just sinks. Especially if it’s self entitled people like that who are employed here. That behavior reflects perfectly on the people who manage the place. A person I assume was a manager had grayish hair and a goatee was being asked a question by an employee and he just grunted and rolled his eyes at her. Giant Eagle is a mess and the people in charge need to wake up and do some work. Especially with the woman...