Bass Pro Shops — Local services in Rossford

I placed an order online January 3rd for a rifle that was on sale (not on clearance). I check my credit card account a few days later and notice that I have a credit pending to my account from Bass Pro. I called the Bass Pro customer service number and was told that the order was canceled due to "item out of stock", I received no communication via email that the order was canceled. Fast forward a day or two and the rifle showed to be "in stock" on the website. To add insult to injury, I went into the store location to order this rifle originally and the associate behind the gun counter who was not busy, was rude and very unprofessional. He told me in a rude manner "can't order firearms, order it online" and walked away.

I placed a second order online January 4th for a different rifle that was on sale (not on clearance). I received notification via e-mail on January 10th that the rifle was available to be picked up. I went to the Bass Pro in Rossford Ohio to pickup the rifle and upon inspecting the rifle, the stock was all scratched up, bluing was missing from the rear of the rifle, and the top of the barrel was nicked through the bluing. The associate stated that sometimes when you purchase firearms online through the website they are displays from other stores that were shipped in, essentially "not in the box new". I told the associate nowhere was that stated online, that I assumed I would be getting a brand new in the box non-display rifle. The associate brought over a manager to see if they could discount the rifle due to the damage. The manager offered 5% so I told the manager "you can keep it. There is more damage than that to the rifle". In my opinion there was significant damage to the rifle that a 5% discount wasn't even close to mitigate the cost of the damage. I left the store and drove 5 mins down the road to a local gun store and purchased two rifles.

The quality of customer service at Cabelas/Bass Pro locations are lack luster at very best. Reading other reviews on social media, the practice of selling "display" firearms as new and the poor customer service levels are normal for Bass Pro/Cabelas. Store Manager was to reach out to me via email and nothing but crickets. Take your business elsewhere and save yourself the headache as Bass Pro/Cabelas obviously doesn't care about...

If I could give this specific bass pro a 0% rating I would. Specifically the boat center, let's start with the purchase of a 75k nitro boat and the worst sales experience ever gone through in my entire life. Not one person in the sales department listens or follows customers instructions. Get my boat done up with thousands of dollars worth equipment, start with the livescope transducer pole, they wanted to drill directly into the fiberglass of the boat. When the boat has mounting rails for equipment like this...they ended up doing what i told them. Headed home to go the lake with my son and the brand new murcury 225 pro xp(v8) it was running on 4 cylinders at the launch. Was told by rossford this is how they sound...run it. Motor wouldn't go over 3200rpm. Im calm but mad at this point, just wanting explanations on why a brand new 2024 murcury is only running on 4 cylinders rather than the full 8?!?. At this point I was livid that they would not work with me because of my anger. Im sorry I spent 75k at your dealer and want explanations. Being said I told this place F off. Took it to my local cabelas (Dundee MI) THEY went above and beyond for me and felt my pain as a customer and person that just works a 9-5 and just wants to fish with his son. They got me a brand new motor from murcury with new powerhead warranty. Forgot to mention when rossford put my black box in for my livescope they had drilled a whole through the front of the hull completely. Tech clearly didnt speak up when making his mistake. That was also taken care of at cabelas of Dundee here in MI. bottom line is, stay away from this dealer, At least the boating center.

Go to CABELAS OF DUNDEE MI

Ps. Rossford if you see this im still waiting on my free shirts and stickers you promised me and my son the day we picked...

So went inside to look at some knives, saw one at the counter, and asked to see it. The woman helping me was nice, personable, and professional. I liked the knife, I said I would like to purchase said knife. It was in the display case for $39.95, after I said I would like to buy it the problem started. She couldn't find the box, ok no big deal. She asked for help from a gentleman that was behing the counter with her. Still could not find the box. After a couple minutes the gentleman said that the price of the knife was not $39.95, that it was put in the wrong spot. He said the actual price was $79.95. I asked politely if he could do anything about the price. Seems though it was being advertised as $39.95. He said " the best i can do is take 10%off of $79.95 price. Hesitantly i said ok, i will still purchase said knife. Mind you this was behind the counter, I wasn't trying to scam anyone, and didn't want to spend a fortune. So the woman took me to the register and I purchased another knife that was in the aisle. She scanned the knife that was originally supposed to be $39.95, then got bumped to $79.95 minus 10%, she said "it rang up at $99.95. Again I said what can you do, she said that the best they could do is take 10% off. I politely declined, as I was planning on spending $39.95 to start. So here's the question, if I looked at a pistol that was tagged as $299, then went to buy it and it was double the price, am I supposed to pay double? In my case the knife was advertised (to me the customer at $39.95 stored behind the counter) . So I guess false advertising is the norm at this store. I would love to hear from someone in...