Interstate Lanes — Local services in Rossford

Don't know where to begin! From the day my daughter booked the party room for my 7 year old granddaughter until right after the party, it was disfunctional. She called to make some adjustments to her reservation, (additional guests). They told her she didn't have a reservation. She already put down her deposit. They realized their mistake and changes were made. The day of the party as we walked in, there was another child's party in the arcade area. We were escorted to the very last lane and into a 'Room' and said this is our area. As soon as we walked in the room we looked all around and just shook our heads. Tables were set up but dirty and off to the sides were stacks of more tables against the wall and another wall had chairs stacked up. On another wall was a large white board and under it, looked like duffle bags on the floor along the wall. At one point, there had been a sliding room divider but was pushed back and was detached at the ceiling where it should have been on it's track. If a child running past it and kicked it, it surely wound have fallen. In the room was a green door with no signage on it. We opened it and became nauseated! It was a bathroom with a completely FILTHY toilet with seat up. Obviously we did not use it. We brought cake and ice cream cups. The desk said they would keep the ice cream frozen. The children and adults bowled which was paid for of course. As the bowling was finishing up, my daughter went up and ordered the pizza and soda. (This order was put in when she booked the room.) She did add 2 additional pizzas. We all went into the 'Room' and opened gifts expecting this would be more than enough time for food and drinks to arrive. The staff was confused about this as well. After it finally came and everyone was done eating and ready for cake and ice cream. Here we go again! They said there was no ice cream. She figured that they probably gave it to the other party and said. Whatever. People were finishing the cake and ready to leave. At this point the ice cream arrived. Seriously?! They said they didn't realize it was for our party. As we were leaving and ready to pass the desk, I stopped. I was completely and utterly mad and very disappointed. I asked to see the manager and a man stepped up and said, 'Im the owner'. I said follow me and walked back to the 'Room'. I began by telling about the dirty tables and unvacuumed floor. He blamed it on his night crew from the night before. I opened the bathroom door and he just stood back. I said no, come look at this toilet! He said it was out of order and should have had a sign on it. I pointed to the large duffle bags on the floor and he Said, it belongs to a school bowling league. As I turned to point to the falling divider wall, he interrupted and said what do you want me to do. He has an explanation for everything I said. He also said they had a lot of new staff. No typed of offer was made as far as a partial refund. Nothing!! What it boils down to is that, they only had room for 1 party and we was put in their 'STORAGE ROOM'!!!! Check it out in person...

So I was peeing in the bathroom, thinking about how I was going to beat my boss at bowling, and it hit me: I can get my boss drunk. I was confident in my idea. I was definitely too focused on my idea, because I accidentally peed on my shoe. I panicked. I tried to splash some water on my other shoe, so I could just say it was the new style; all the cool kids were doing it. My boss is open minded when it comes to style, he used to be big hippie back in the day. I accidentally splashed some water on the front of my pants. Ok- now it looked like I peed myself. At this point, it would be wise to just swallow my pride and tell Jerry-my boss- what happened. My ego said screw that and my brain went into over drive. I went to the bar and bought a shot of vodka. I poured the shot on the front of my shirt. I messed up my hair and tore a hole in my t- shirt's right arm pit; I was ready. I walked up to my boss. He looked up at me and stared at me for a moment. " What happened to you? Get into a fight with the urinal and lose?" Said Jerry, with a chuckle. Ha, ha, very funny. I overheard a drunk guy, harassing a female at the bar. He grabbed her inappropriately-and that's when I stepped in. I asked him to leave her alone and that's when he threw his drink at me. We wrestled around for a few moments, then I got him in a head lock. That's when a undercover officer stepped in and slapped a pair of handcuffs on him. The officer thanked me and said he was friends with the owner of the bar. He said free drinks on him, for the rest of the night. Bubbles- the female I rescued- said " let me thank you with a drink, I'm having a sex on the rocks; join me. I politely turned her down. She handed me a business card for "Bubba's Girls", a local strip club for the blind. So that's my story. My boss looked at me funny, then bowled a strike. He turned to me and said, " funny thing is, while you were in the bathroom, I went and got a beer. I happen to ask the bar tender how business was for the night. He said I've been the only customer for the last two hours. Funny huh?" I turned bright red and blurted out, " I peed myself." I'm not sure why I said that, but it felt right. Jerry looked at me with a smile and said, " It's ok. I just wish you were this creative at work." The next day... I got a raise. I'm not sure why, but I'm not going to...

After speaking with management we have come to an understanding. We had a few points that caused some initial problems, listed below:

1. No outside water cups / Stanley's, etc.
2. Our RSVP was late by 40 minutes even though we called ahead.
3. Prices seem a bit expensive for food
4. Only hourly available, not pay as you go.

We now understand that it's a liquor license issue with the Stanley's. People could bring in liquor in hidden containers, which if caught could cost this establishment their license. While we are honest people who don't do that, we understand the reason for the ban of these cups.

RSVP issue: This was frustrating because we specifically rented 3 lanes hours ahead of time. Waiting near an hour longer than our anticipated time is unfortunate but that's not really in the alley's control. However, I heard on the overcom that they were swapping certain group's lanes from x to y. We needed 3 lanes together for our group. Why couldn't they have moved other groups like they did later in the night for us too to accommodate our group at our reserved time?

Food Cost: I didn't personally order any food but my friend told me he paid NINE DOLLARS for a pretzel. Granted it was very large but my god that's expensive. My friend spoke with management the next day and they shared their cost of the pretzel and it seemed reasonable to charge that much from a business standpoint. However, maybe they should search for lower prices products to sell so they can pass the saving on to the customer. Food was delicious though so you pay for what you get there. 🤷‍♂️

Hourly vs Pay Per Game: This was the biggest issue for me personally. I enjoy bowling and I have a set up routine when it's my turn. I like to take my time, as does the group I bowl with. Bowling per hour puts immense pressure on everyone to bowl as quickly as possible to receive the most value from the purchase. This in turn makes everyone bowl worse and therefore have a worse experience. I hope they can come up with a hybrid model, perhaps half of the lanes (on the weekend, when everyone bowls) can be hourly and half and be pay per game. Timbers Lanes has a 3 game special which we really enjoy.

I will be hesitant to return mostly due to the pace of play caused by the...