Lane Funeral Home - South Crest Chapel — Local services in Rossville

Lane Funeral Home, South Crest provided the services for my late father-in-law. Shane DeLong did an excellent job walking us through the options and pricing for the services that would best suit our family's needs. He was clear and up front with the costs associated with the services and he went above and beyond in many ways taking many small tasks off of our family so that we could be allowed to grieve and not be focused on getting the small things done that have to be in place for a celebration of life. Jason Cox was wonderful on the day of the service and did a great job taking care of our needs. He was personable and was focused on our needs and making sure the ceremony and the grave side service were exactly as the family had specified. The only thing I have to remark about negatively was how the gentleman that ran the sound refused to turn my brother-in-law up in the speakers during the service so his vocals could be heard. My brother in law had practiced that song for several days and he was terribly disappointed that the congregation could not hear him, as he had wanted to honor his dad by singing it during his service. I realize this gentleman had no idea he was dealing with two highly experienced sound engineers, but his refusal to listen to our request to turn my brother-in-law up so the congregation could hear him, was extremely frustrating and discouraging to people who were simply trying to honor their loved one. Also some of the ladies at the door were fairly abrupt in asking us who we were at the funeral home to see, but over all this was a...

Sorry for the delay in posting this review. Recently my husband passed away and he was laid to rest at Lane Funeral Home. He choose Lane because of the experience he had when he used your services for his mom’s funeral. From the moment we started making the arrangements, we felt very comforted by the kindnesses and efficiency of your Associate, Briana Hast. She is very knowledgeable, and made the process effortless. Her excellent business manner, knowledge of your services and products, were so very helpful, when we were not certain of what we needed or wanted. As you know, families can have many issues, and these can be complicated by death and sorrow. Once the issues were explained, Briana handled everything with the utmost care and professionalism. During the actual services, my family, guests and friends were treated very courteously and respectfully, by your staff. I have received several notes and cards complimenting the service, the presentation at the gravesite, and the flowers. We feel it was all due to your wonderful staff and especially our associate, Briana. When the situation arises again, we will be using your services; as you could not have done anything more to make a hard situation easier to bear. Thank you for all your help and for staffing such...

When my sweet mom passed, I was beside myself. I called Lane Funeral Home, and they made it so easy. Upon my initial contact I was in hospice with my mom as she was transitioning, I didn’t know what to ask or do really. They were so comforting, just ask a few simple questions and told me that all the details would be worked out after her passing. I only needed to let them know when she passed.

I had informed them of moms desire to be cremated . They picked my mom up then called me the next morning to come and make final arrangements. They even let us spend a little time with her.

Once my mom was cremated they called to tell me that my mother was ready for pick up along with her death certificates that they ordered for me and even made some copies for me. I went in expecting to go into an office and be handed the urn of ashes. But no; they had her set up in a beautiful room for us to view her. She was then placed in a gorgeous velvet bag for me to carry home until we spread her ashes.

Upon the two month mark of moms death they reached out to see how I was doing and checked to see if I was handling her loss well. That meant so much to me, it showed how Lane Funeral home genuinely connects with the families who entrust their loved ones to them. I am forever...