AT&T Store — Local services in Rowland Heights

I went inside of the Azusa AT&T store because of a friend that recommended AT&T and how great their service is. The current provider I had was Verizon and Sprint ( Sprint was my company's mobile provider and Verizon was my personal's phone provider. )

I was greeted almost instantly once I walked inside by Alyssa. She sat me down in one of the tables to see if she can resolve my problems that I was currently having. I told her that I have been having constant phone drops while on calls, no consistent reception in most places I visit ( Work travel and personal ).

She wasn't a pushy sales person, or never was aggressive at all! She genuinely listened to my problems and gave me different options that have met my needs.

I never write reviews unless it impacted my life by a great amount and so far AT&T service us outstanding.

Thank you Alyssa and AT&T for resolving what my previous phone provider...

Had been having internet connectivity issues with my phone over the past month. I went into the store to see if they could help me or what could be done. I explained my situation to the employee and they responded with, "So what do you want to do?" To me, it came off as a bit short but maybe that's just me. Anyways, they basically handed me a pamphlet, instructed me to go to the website and file a claim, and sent me on my way. They also told me that it'd be a $200 minimum to get a new phone. Overall, the customer service really sucked because I felt like my concerns weren't handled with more care and intention, the only advice I received was in the form of a pamphlet, and I did not enjoy my interaction with...

Within a week I had to purchase a new phone for myself and for my dad.

As usual I sought out my normal AT&T associate Harold at the Rowland Heights location. Harold has assisted me with all of my cell phone, iPad and DirecTV needs since 2009.

...wherever he goes I go because he is always able to assist me with making purchases that make sense; as well as explaining things to me like I’m a 3yr old so that I can comprehend fully.

As usual, both times I had a pleasant experience and walked out of the store pleased and satisfied.

Next month I will be back to purchase a new iPad AND tablet. Where am I going?

...you...