Panera Bread — Restaurant in City of Industry

April 2023: Glad to have a Panera location open near my house again, but things seem like a mess even though they've just reopened. Twice I've gone to do a rapid pickup in the drive thru and the staff had no idea what I was talking about when I came pick up an order placed through the mobile app. They had to remake my order both times. As a result, even when there are hardly any cars in the drive thru, you'll be stuck there for 10-15 min at least. Don't expect you'll be able to swing by to grab something quickly on your way to work. There's already water leaking from the drive thru overhang (this was on a bright and sunny day) and it pours onto your car the entire time you're at the pickup window. If you go inside to order, the staff still doesn't seem like they know what they're doing. They can't answer basic questions and the dark roast coffee is continously unstocked so they provide two light roast dispensers instead. I'm not sure if everyone working here is an untrained new hire who just started for the reopening, but they definitely act like they have no idea what's going on. Hopefully things will get better.

July 2024: Service is slightly better now but the drive through is still so slow I never use it. The price of certain items is also way too expensive considering the quality... I ordered a parfait and realized I should never do that again because I can buy a tub of Greek yogurt, a bag of granola, and some fruit for slightly more money but I'd eat three or four times the amount I can get from Panera if I make it...

This was my second time ordering at this location and it might be my last. I ordered online and picked up through the drive-thru. After pulling away I noticed they had given me chips instead of the baguette and that they didn't give me the tomato soup with my grilled cheese. I looped back around through the drive-thru and was told I was given chips because they were out of baguettes (yet they did not mention this when I picked up the order). I also informed them about the missing soup, and was told that they are out of soup for the evening. So instead of initially mentioning this to me so I could either get a refund or something of equal value, they just decided not to give me half my meal and not say anything. After I had pointed it out, I was offered another salad or half sandwich as a substitute. I had also ordered a green goddess caprese and didn't notice until after I got home that they didn't even put mozzarella on it, which is a huge component of the sandwich. I spent about $27 total and this experience was definitely...

I've always wanted to try Panera Bread as it look like a comfy place to study and eat. When I saw this new building opening near my area, I was excited. However, I should've kept my expectation low. Ordering food was easy enough; just go to the kiosk and pay for your order. When I received my food, the server somehow place my receipt on the soup itself. I was like "Okay, it might have been on accident so whatever." I also didn't receive my ice coffee for another 6-7 minutes. When I went up to the counter and ask for my beverage, the server just looked at me funny and handed me a cup and not say a word. The food itself was decent, The chicken soup was quite good imo. It could've been great if the bread they gave me was hot but it was just cold stale bread. The worst thing about this Panera Bread is the wifi and service. The internet is so slow I can barely stream Youtube. Overall, new building doesn't equal new...