American Furniture Galleries | Sacramento — Local services in Sacramento

I bought a couch on July 22nd and it came almost 4 weeks later. When the Sectional arrived it was not only the wrong color but they had the wrong piece to make it a complete sectional. The delivery people called the store manager (mickey) to let him know and he said take the couches back. I went back to the store and spoke with the manager. When I went in the store and spoke with mickey, I find out the couch that I wanted in the color I wanted really didn't come together but I understood and had no problem picking another couch as my sales rep was new and only had been with the company for 4 days. It was went smooth and quick to pick out a new couch in tbe coloe i wanted. and I even took a cushion from the couch in the store outside in the sunlight to see the actual color. 3 weeks later my couch arrives, they set it and the last piece which qas the love seat once again was the wrong piece. I had ordered a right facing loveseat and they had sent a left facing loveseat the delivery guy calls the store manager and checks to see if they have any in the warehouse and of course they don't. so now I have to wait another 2 weeks for my couch to be complete. After the delivery people left I call and speak to a manager named Sunny. who off the top was extremely rude and short with me telling me that the couch that I had ordered and the way I had ordered it was the way I showed them. I told him my invoice was correct but the pieces didn't match the invoice. there is no possible way no matter where you took the sectional that you could put it together. I asked him for the inconvenience what were they going to do to compensate me and he told me that they would credit me $49 for the delivery fee. I laughed and said it's not my fault that you Will have made 3 deliveries by the time I get my complete couch. He then asked me what would I like for this inconvenience and I told him that I have noticed that this couch comes with a single armless chair and I would like another single armless chair. he told me that the chair was $249 that for the inconvenience they credit their customers a $100. So I told him will you guys have messed up twice so that would be $200 & you already owe me a $110 for the price difference from the 1st qhuch i have yet to recieve my criedit from 3 qeeks ago. I got frustrated with Sunny and decided that I wouldn't speak to him no longer and I would wait till Mikey the other manager was back on from lunch. So I asked him to have Mikey give me a call. Mikey never gave me a call on Friday here it is Monday at 3pm and I have called twice for him. I get Sunny on the phone every time I call and he says mickey is busy. for some reason they will not let me speak to mickey so I guess I have to go in the store. This has been a horrible experience and I will never ever purchase from this place again. Sunny Is a disrespectful and professional manager. I have not only had an issue with a sales rep but a manager and the warehouse all 3 sources cannot get my couche correct. this is not an issue on my end this is an issue on their end and they need to take full responsibility for this. when I asked for them to give me a armless chair it should have not been an issue as they owe me $300 in which I would still need a credit of $50 but I'm asking for any money i just want a armless chair. Seems like a simple Solution on their end for all the inconveniences I've had on my end O and to top it off when I waited for my couch the 2nd time I was without a couch in my home...

Worst experience dealing with a customer service based company in my life. Sales person lied to me to gain my business. Told us we would have 2-3 weeks for the couch to be delivered, and that he would be putting a "rush order" on it so that we could have it by the time our grandparents visited. We made the purchase on 12-30-12 from the saleman Mirbek. I called on 1-10-12 to inquire the status of the couch. I talked to the receptionist cause my wife couldn't understand what he was saying. After giving our account info to him, he told us he would call us right back with the information. 2 mins later we received the call and he told us only what we already knew. That we order the couch on 12-30-12, the Salesman was Mirbek, and that we hadn't received the order yet. I repeated that i wanted an update on when the couches were going to arriving because its been 12 days since we ordered them. You know... 12 days is close to 14 days which equals 2 weeks, thus we are almost within the time frame allotted for the couches to arrive. He told me he was going to call me right back again. Before i could get his attention he HUNG UP ON ME! I decided to wait until he called me back. Apparently "right back" means not at all. I called back 45mins after he hung up on me. First thing he said was that the couches will be there 2-4 weeks from the day that we purchased them. Wait what? I was told, and have it on paper that it was going to be 2-3 weeks with a rush order. How did it change to 2-4 weeks? I was frustrated and asked for a manager. He told me that the manager was busy with a guest and will call me back. No... last time you said you would call me back you never did. Get the manager now. The "manager" Mike came on and after I filled him in on the situation his only response was. Oh. Sorry. Mirbek is new. Mirbek has been there for over 3 years. Now I'm being lied to by the "manager". Mike did nothing to appease the wrongs that his company had committed and the only reason we didn't cancel the sell was because my wife's heart was set on the couch.

If you are reading this and you already know about the terrible service I'm referring to, I'm sorry. If you are reading this to see if you should do business with them.. DON'T You will never know what is truth and what isn't until its too...

My family and I went in this weekend to buy a few things for our new home. we were able to find everything we wanted and it was in stock, available for pick up. Perfect!

we decided to ask for two quotes to get an idea on pricing but our customer service rep was going so fast( juggling customers) that he miss priced us for everything we wanted. We asked him 3 times to confirm the price for us before he took a call and he said " yes. that is the price for everything you wanted." (we even listed all the things we wanted to confirm we were on the same page) after he told us yes for the third time, we decided to closed the sale, shook hands with the rep, and walked away.

After walking to our car, we looked at the invoice and noticed the table we wanted was not listed.. so my mother-in-law went back inside to see what is going on and our sales rep confirmed that he caught the mistake as well and added it to the invoice.. he said there was no price increase and they will call the warehouse to confirm its good to release.

NOT EVEN 10 MINUTES LATER, we get a phone call saying we didn't PAY for the TABLE and that we need to pay for it...

WE LITERALLY JUST CONFIRMED WITH THIS GUY 5 TIMES TO MAKE SURE EVERYTHING WAS CORRECT... EVEN WALKED BACK INSIDE AND HE STILL TOLD US WE ARE OKAY.. BUT NOW WE APPARENTLY DIDNT PAY FOR SOMETHING.

he blamed the fact that he was going to fast between us and a phone call... we ended up paying for his mistake just so we can get the items we wanted...

once i got home, we found out the bed frame we ordered... was too small (again confirmed with the sales rep about the correct size ) and i have to take time off work to wait around for someone to come pick up the mistake and deliver the correct one... luckily, the delivery guys were sweet and put everything in my apartment for me. They were awesome and very helpful..

but if you go into this location or the Roseville location.. please make sure to get a sales rep who wants to take the time and listen to you. if they are going to fast... ask for someone else. you will probably have this happen to you too or this is just the kind of scam they pull on their customers to get more money...