Kroger — Local services in Saginaw Charter Township

Good quality beef, seafood, chicken, lamb, bison, turkey & pork. I really only eat shrimp or salmon pertaining to seafood so I can't really talk about the quality of their fish selection. I'm glad that this location has a bakery and a deli for fresh items. Although I'm not much of a cake, donut or pie type of person, I do enjoy a good blueberry pie. I really only buy fruits and vegetables nuts seeds rice and beans, also they have a pretty decent cheese selection. Their selection of spices and condiments is quite awesome and a good Variety.

The sushi is usually pretty good if you get it fresh. However there are better options at nearby restaurants. They also have plenty of options for dish soap laundry soap hand soap body soap lotion other household cleaners and other hygiene items. They have plenty of toilet paper, paper towels, napkins, paper plates, foil, Ziploc bags Tupperware and Saran wrap. You can even find a few good cutlery items for your next barbecue or grill out. They have a pharmacy here which also has quite a few vitamins and supplements, first aid related items etc.

They have a few good stationary supplies like notebooks pencils pens envelopes clipboards glue etc. They have a decent selection for pet supplies and childhood care, but just the basics. Their beer wine and liquor section has improved greatly over the years and I'm glad they added a little bit more variety, I'm glad they have since added rum vodka whiskey and other fine spirits. It used to be just beer and wine a number of years ago. They have a few tobacco related products, of course lottery, and a few other resources and services that you may be surprised to find at a Kroger. Such as a kiosk for the Secretary of State.

There is nothing I enjoy about the self checkout Lanes that seem to be so prevalent and prominent at just about every grocery store you go to. I would much rather wait in line at an actual cashier that is ringing up items or codes that I don't feel like typing in and making sure that I get right, besides that usually if I go to the cashier there is often a bagger personnel available. But usually there is a cashier available you may just have to wait. In all honesty the self checkout lane does not seem to be a very good practice of a retail store, as a matter of fact it seems to be a practice of a commercial store or whatever the technical term is I'm looking for. Point-blank if you did not hire me to ring up or bag the various items that I purchase that I do not want to use...

First, I’ll start with Jennifer, behind the deli, who was extremely rude and disrespectful. When it was my turn in line, she did not greet me nor did she even provide simple customer service. I greeted her twice, thinking she must not have heard me the first time, but still no response and no eye contact. So I just started ordering. When I placed my order, she continued to stare as if she had no idea what I was asking for. Then made it seem as if it were an inconvenience for a simple pan of chicken. She rolled her eyes and slammed her pen down to go check to see if my order can be made within the time frame I requested. (3 hours). I wonder if she understands that regardless of a mask, body gestures can still be seen. The only reason I waited until this soon to order before I needed it, is because several times in the past I have placed orders a day or more in advanced and the deli just happened to have “forgot or lost” my order. I also called the deli prior to going up there today and I magically got hung up on. So, Jennifer was the last resort and not a very customer friendly one at that.

Aside from Jennifer’s ignorance, I also took issue with the cashier attendant working the self check out lanes, who felt she needed to double check everything in my bag to ensure I didn’t have anything in there that wasn’t supposed to be. I had 5 items, the last item being a bag of grapes. Typically I am able to scan the bar code on the bottom of the bag and go about my business. For some reason when I scanned the grapes this time, the machine kept telling me to set the item aside. When I put the item in the bag, the machine told me the grapes weren’t scanned. So I repeated the process 4 times. Scan, bag, scan, bag, scan, bag, scan bag... the grapes weren’t scanning. When I told her it was specifically the grapes giving me trouble, she searched through all of my bags and told me that something was in the bags that shouldn’t be in there.... you’d think maybe it’s the grapes I have in front of her that TOLD her about prior to searching my bags.

From a person who has worked in customer service for years, one of the most important things is greeting your customers and being helpful, and not accusatory, at the very least, in getting your customer’s needs met, regardless of how busy, overwhelmed or tired you are.

Apparently that is not the...

Kroger emplyees has poor service…..Whenever I go to krogers checkout and on the floor I always encounter rude employees, and don’t help the costumers properly..they always have attitude. This is my 3rd time bad experienced at krogers by state.employees are rude.. Today I called for bb formula… I was transferred to bb department. The name Jackie on the salesfloor answered I ask her if they got the Earth’s best organic red can.. She said “No I don’t have..” I ask if they got the other earth’s best color..she said “I couldn’t tell you that”.theres the lady who bought a lot of formula. I ask can you please check what you have available?she said one moment.. She got there and ask me,, what do you want?..I said if you have Earth’s best the red one.. She said none… .So I ask what other formula you have available?coz my friend went there last night and she told me krogers has earhths best and more formula options to choose for? “ She laughed at me”!

I said seriously? I told her u know why coz i dont wanna waste my time and gas and bring my baby on the store for nothing!! I ask her if she understands my point and she laugh at me! I ask her name and told her Ill complain her service to their manager..she said oh really???? I will..

And before that a month ago, I believe shes the same one who got the call.. I Ask her for organic earths best bb formula they have available if none what they have available now , and she answered “nothing left, there was a woman that bought all the formula…”

Which we know there is limit for each person coz of pandemic….but I just didn’t tell her that and call the other stores.

Her name is jackie.. She seems like she is bothered when I called and ask her to check for baby formula…and have...