Pinnacle Design — Local services in Saginaw Charter Township

What a delightful surprise my husband and I had today in our search for a used office chair! My husband had found a company named Consumer Furniture in an online search for used office furniture. When we found the address and pulled into the parking lot of the supposed Consumer Furniture, the building sign was for Pinnacle Design. We were a bit leary about having the correct address because the items showing in the windows were more elite than a store that advertised "used" office furniture would offer. Being a bit disgruntled and doubtful that we would be able to afford anything from the store, and since my husband was the one who found the place online, I volunteered him to go in and inquire about used furniture. A few minutes later, he scurried back to the car, opened the door and said, "You go in and look at chairs. You're going to speak to a man named Karl. I'm going to give Rusty (our Yorkiepoo child) a drink of water and a little break." So, I went into the store and was met by Karl, a delightful young man. He led me past the displays of office furniture I could have drooled over - had the displays been closer - to a section of used office furniture. Karl was eager to make our trip profitable for us, and the store...but more for us. In a time when Customer Service has almost become as extinct as penny candy, we felt welcomed. Karl's genuine smile and interest in meeting our need boosted our day. I'm a bit surprised that my husband didn't do some kind of happy dance at my rare admission of his good choice. (He says I just didn't see him dancing.) We will definitely return to browse among the displays, or maybe just stop in to say Hi. We will continue to share with others about the genuine friendliness of Karl, his delightful staff, and his trove of new and used...

Barbara is very knowledgeable and very efficient, excellent at what she does! Very professional, organized, gave attention to detail, addressed every concern/question, and was easy to work with. Barbara and Jonathan took their time with me in helping me to understand our automatic blind with the remote and using my iPhone. Being patient with me and my long fingernails :) as I downloaded the "Power view" app on my iPhone; instructed me with step-by-step instructions and making sure I knew how to use both the remote and my new iPhone app before leaving my home. Jonathan also was very professional! He did an excellent job removing and installing our blinds. Thank you, Barbara & Jonathan! Outstanding customer service! I highly recommend Barbara, Jonathan, and Pinnacle...

Haven’t received my furniture yet, so will delay reviewing the product… But my review of the service offered by Pinnacle is absolutely five-star. Their team of professionals who helped me move into my new home and who have hung a plethora of items on the walls is a top-notch team. Led by their designer Barbara Junga, I could not have asked for better service. She is the gem that makes me continuously go back to them for additional products and services. Her commitment to the job and to satisfying her customers is rare. She is also a delight to work with. Her crew of movers and professional hangers were more than willing to do whatever it took to get the job done. They were inventive and solution oriented. This company has been marvelous to work with, and I highly...