KAY Jewelers — Local services in Saint Augustine

BUYER BEWARE! Purchased my wife a necklace with a dragonfly in December. The necklace is a on a box chain with a white gold dragonfly with multiple gems. Two months later the chain broke, while we were sitting at dinner at a restaurant. We took the broken chain back to the store, and were told that they essentially do not warrant their products, unless you purchase an esp (extended service plan). I have never bought anything new that did not come with a warranty - but nope, they insisted that their products do not come with a warranty - the gems are covered, as long as you bring it in twice a year to have it checked, but not any other portion of the necklace. The woman was rude and told me tough luck, we will sell you another necklace for the charm. What a laugh! Never again Kay Jewelers - you a a...

My experience at Kay Jewelers was absolutely wonderful from start to finish. I went in to get my engagement ring resized and the staff was incredibly friendly and helpful. They made me feel welcomed and valued as a customer. The process of getting my ring resized was quick and efficient. The jeweler took the time to explain the entire process to me and made sure I was comfortable with the final result. The craftsmanship and attention to detail were top-notch, and my ring came back looking even more beautiful than before. I couldn't be happier with the service I received at Kay Jewelers. They truly went above and beyond to make sure I was satisfied with my experience. I would highly recommend them to anyone in need of jewelry services. Thank you, Kay Jewelers, for making my ring resizing experience...

edited * Now that the necklace situation has been fixed the only issue we still have had is with my promise ring. My boyfriend went to go pick it up this last Friday, 9/19/2025, he picked it up and told me that they had thickened it up on the side of the ring, turns out it was the side that wasn’t broken. my ring has cracked in the same spot for months now. i barely wear it because it’s been so fragile. it’s now Sunday, 9/21/2025 and i was waiting in line for lunch at work and i feel it pop. in the same spot. again. this is toying with people’s money at this point. the only solution is to thicken it up. It also gets discolored a few hours after i wear it which i have taken videos of because when i told them i got a crazy look. i just want a solution or money back or something. it should not be...