Walters Jewelry Inc — Local services in Saint Charles

On the recommendation of a close friend, I walked into Walter's to look at engagement rings. I was prepared for the hard sell and push to go to the top of, or beyond, my price range, but I could not have been more mistaken. I worked with Chris for about two hours and he could not have been more patient, friendly and above all helpful. He walked me through every step and by the end, we had come up with a beautiful design and under my budget ceiling. The final product was more impressive than I could imagine! My girlfriend, now wife, was equally amazed when I proposed, so much so, we went back and bought our wedding bands there as well. This time Chris worked patiently with both of us and once again, the final product was breathtaking. It has been a year and a half since I proposed and my wife still gets weekly comments on her rings. I can not say enough good things about Walter's and especially Chris. He made a daunting task simple and a simple ring beautiful. We look forward to working with them in the future!...

Stopped in to have a necklace repaired. They never addressed me and I asked about the necklace and they whisked it away to the back. Seconds later, a gentleman comes out and yells for the entire store to hear "this isn't gold!" I just wanted it repaired. I said it's rose gold. He says, "oh yeah, it IS gold. $20 and it will be lasered." I don't know what that means. I wish they'd be patient as I am not a jeweler. I left it but felt uneasy and went back to get it. I know this place has great reviews but I felt like they didn't value my business even if it was a simple repair. This was the first time I'd ever been there and was trying to...

Engagement ring appraised value by Walter Jewelry WAY below purchase price. I found a different appraiser (a GIA graduate gemologist) and had a second appraisal done and the value stated on that appraisal is $4,300.00 more than the appraised value given by Walters Jewelry. Feel like I was ripped off, spending $60.00 on an appraisal which valued my engagement ring so low. Not sure what the motive was to value the ring so low. I will not do business with Walter Jewelry. If you are needing an appraisal for insurance purposes, I urge you to find different appraiser. I hope this review helps save someone their...