The UPS Store — Local services in Saint Clair Shores

I understand during these times that wearing a mask is required or suggested. I have been exempt from wearing a mask for 14 years. I was told to put on a mask when I entered the store. From the door to the counter I told the person that I have an exemption. She then asked, “why?” It was at this time that I got uncomfortable and frustrated about this invasive question. There were 6 people in line ahead of me. Why am I being asked to publicly notify someone of my medical condition/s? Do I not have a right to privacy? I left and immediately called to speak to the manager. The manager wasn’t in but I did speak to a supervisor. After a heated discussion I was basically told how it was obvious that I was angry and unreasonable. That another customer also agreed with the employees. This situation has been the most awkward to date. I left because I was angry at the question. I was angry about the tone of the question. It seems that the supervisor didn’t hear or is omitting the fact that someone, maybe her, asked me why I’m exempt.

Edit:

Nice, I know that you’re trying to make things safe for your employees and it’s obvious that you’re trying to guilt trip me. Your response is a perfect example of the terrible customer service many have complained about here. Your employees shouldn’t be asking about people’s medical conditions and copping an attitude about it. Virus or not, your employees have a responsibility to uphold customer service and not violate my rights under HIPAA. I will be calling the main UPS store office and I will file an...

I had an Amazon return which for the first time just involved bringing the scan code to the shop and everything else would be taken care of. I had previously been used to bringing a packed and labeled box for a simple drop off. Well apparently the new method is not as simple as it sounds, because it was not just scan and drop like what Amazon had been doing at Kohl's. The first employee explained that since it was going ground, the soap had to be in a box already in order to take a label. This was unexpected and I was not prepared for it, especially with my son in the truck and a pandemic circulating. Well, in the interest of #stayinghome I took the new lawnmower out of the box in the back of my truck to use it to pack the two gallons of soap. I knew it might be too large a box, but was ready to cut, assemble, and tape a box of appropriate size. The second woman, who I assume to be the manager or owner, looked at me with incredulity and said, "No you can't MAKE a box in our store!" Apparently you can't pack a box at a UPS store. Complete lack of understanding and respect, particularly in this difficult time. I appreciate the first employee attempting to find a way forward with me. Perhaps she can give some customer service lessons to her boss. I will not be returning to...

I come here to ship packages all the time, everyone is always so nice and helpful. Today our printer at home decided to stop working but I knew I could get help printing at the store. The young man that helped me was so ungodly rude. Tried telling me it would “take forever” to print here, and I said okay. While waiting for me to email over the packing slip and shipping label, I listened to the kid literally sigh MULTIPLE TIMES. He tried telling me I didn’t send the email through 3 times simply because he had absolutely no paitence. As someone who works in customer service, this is the last person you would want interacting with your customers. I was made to seem like an absolute annoyance, left feeling absolutely horrible. All I was trying to do was return an item from our baby shower registry, and being 38 weeks pregnant, I felt I was treated absolutely horribly. Attached is the receipt with the workers name on it, something needs to change. I just wish I had waited for the other women helping, she was so nice to the people she...