Morgan Jewelers - St. George — Local services in Saint George

Eric and his team at the St. George location are great and have been for years. I have always enjoyed my interaction with them. I don't really care for the way this company does their financing though. If I don't pay in store I get charged an extra 3 bucks which isn't a big deal its mostly a marketing angle in my opinion to get me in the store. I don't really mind though because its like seeing friends. This last month I owed a whopping 17 bucks on my account and forgot to stop in and pay it. I was given a courtesy call from a lady named "Kelly" . She informed me my new balance was $36 and change due to late fees which I was happy to pay. However, she informed me that I was such a "good customer" that her boss cleared her to waive all fees and remaining balance which would put my balance at zero. I insisted that wasn't necessary and I would soon just pay it so I didn't have any negative reporting. Kelly said it wasn't necessary and they were already taking care of it and my balance would be zero..... I thought this was great until 6 days later I got a text saying my balance of $36 and change was overdue :/ I was immediately taken back and called Kelly. She said " Oh they must not have done it so just pay it....... I was like what the hell!??? I offered to pay it 6 days ago and she insisted it wasn't necessary! I gladly paid it to remedy it but I have learned I can't take their word moving forward. Not to mention the comment about how I was such a "good customer" blah blah blah fell on deaf ears at that point. The service I received from Kelly was very disappointing. Someone obviously isn't doing their job or communicating things clearly.........UPDATE, I was contacted by there customer service department within 48 hours of this post. They worked with me to understand the challenge I was having and since taken good care of me. I am glad I can confidently stay shopping here knowing they have true intentions of being honest and having integrity. Not everyone or every business is perfect. I like to see when a challenge does arise how is it addressed. That is the moment when they can falter or shine and I believe this company really wants to shine. Great job...

My husband and I have been married almost 11 years so our rings mean a lot to us, we have spent over 12 thousand dollars at Morgan jewelers over the past 11 years and his wedding band unfortunatly was included in the box of jewelry that was stolen​ off of the Fed Ex truck from the Washington, Utah store. Needless to say we were both extremely upset, especially when it had the "peace of mind plan" we were so upset that even though most of our jewelry have lifetime warrantys on them we were not planning on ever returning to Morgan jewelers to spend any more money, let alone have our jewelry serviced even though it wouldn't cost us a cent! But after working with the manager of the Washington Utah store, Eric to replace his wedding ring with as close to the exact same ring as we could get and all of the understanding, sympathy, and absolutely incredible customer service we have received (even though one of the worst jewelry experiences after you've trusted the jeweler with the most important piece of jewelry anyone could own happened to us) because of Eric from that store we will definitely be returning to Morgan jewelers. In fact after our experience with Eric I trusted and I actually just received a very expensive right hand ring back from them that I sent in to have my diamonds checked and have redipped in white gold back today even though my husband has only had his new wedding ring for about 2 weeks (so this aweful experience happened only a matter of weeks ago) because of the wonderful service we have received. So thank you Eric from the Washington Utah store for all your superior customer service and all the things you've done for us to right this wrong, we truly appreciate all...

I want to preface this by saying Melanie was a pleasure to work with—she’s the only reason this isn’t a one-star review.

We came in looking for a wedding band for my spouse and found one we liked, not just for the design but also for the price, which had been discounted. However, during checkout, the ring rang up $500 more than expected. Melanie brought in her manager, Eric, and this is where the experience really declined.

Eric essentially admitted that not only was the discount incorrect, but the full price we were being charged was actually HIGHER than the original price due to outdated pricing in their system—prices that, according to him, had changed FIVE months previously. He made it clear there was nothing he could do, and the attitude was very much “take it or leave it.” While Melanie was apologetic and tried to help, Eric showed little concern for how frustrating this situation was.

As someone who works in customer service, I found it unacceptable that there was no effort to make things right—not even a small gesture like a store discount on the product or a discount on the protection plan. In the end, I purchased the ring because my spouse really liked it, but I left the store feeling taken advantage of.

I strongly suggest the store do a thorough audit of its pricing system, and I recommend any future customers insist on having their items rung up early in the process to avoid surprises. As for me, while we’re happy with the ring itself, I won’t be returning for any...