Greg's Appliances — Local services in Saint Joseph

Not sure if I've ever made a major appliance purchase with such ease and convenience for scheduling installation. It would have been much better had there been more communication about the actual installation.

After I called them the morning of delivery, I was told delivery/install would be sometime during the day and I'd be called. Like a "cable guy" would.

There was no call. But, the team did show mid-afternoon. The team was professional, courteous, and ready to begin what I consider a difficult effort.

There were two hiccups:

1. This is a petty observation and I only point it out the install teams professionalism. With the actual install (moving the fridge inside and leaving) there was some lightly scraped paint (the team lead pointed this out, and to be honest, I probably wouldn't have noticed the damage). I consider this the price to pay for purchasing a 2024 appliance and expecting it to fit readily into a 1935-built home.

2. While moving this beast in, the water line (ice maker) was damaged while bringing it in through the aforementioned 1935-built house with narrow door frames and tight spaces to navigate the beast. On this, the team promised a call the next day to arrange to fix the water and ice maker line, which simply did not occur. Since the ice maker/water filter is the secondary purpose to the fridge's real purpose in life, and being tired of waiting for a call that hadn't come, I fixed it myself by purchasing the 8 buck part at Ace just to call the install complete.

Bottom line: product is excellent, sale was excellent, installation was 4-star (if categories were divided). Overall rating would be 4.5 star and would be 5 if I'd recieved one single call after the sale, before delivery, or about installation fix actions that were promised but not addressed.

However, I will be back again when it's time to buy, so I guess that's the real bottom line.

Please note: I was given a 2% discount on the item price. Delivery, installation and haul-away was an additional 20% of item purchase price. My review has been for the sale and installation of...

We bought a fridge, washer and dryer, and stove from Gregs and had pretty much a bad experience all around. The people who were supposed to deliver it didn't show up for several hours and they damaged my house while getting the fridge inside. Now the fridge is leaking and under warranty so they should send someone out to fix it right? Well apparently they just dont care about their customers because I waited all day, from noon til 6pm and no one showed up. This is in an un air conditioned house by the way, and after taking off work to wait. They never called to tell us the repair man wasnt going to show and now won't bother to give us a time frame, just sometime Thursday, possibly. It is rediculious they run their business this way. Do not do business with them if you expect them to care about you as a customer at all!!!

Edit: Someone did show up today at 11:10am, and said they didnt know how to fix the problems and they would call me back in an hour. They never did and after calling and texting all day, I am finally apparently in line after everyone else tomorrow at 2pm. This...

Really hate giving bad reviews... had a 12-2 window for a repair tech to come out. Rearranged my day, rescheduled 2 meetings, left early to be available.... 3pm rolled around so I called and they told me the tech got hung up in Stewartsville but they were coming back to the shop now and then would head my way. Didnt go to the gym, had to find someone to run a child somewhere, 5pm rolled around and no one showed up. Called the main number and they were closed. I did however, learn a lot about my dryer last night because I pulled it apart and found the heating element was bad. Ordered a replacement online for 20 bucks. Maybe just a bad day on this one and some honest missed communication... but will probably not try Gregs again. I know I have several friends who have good experiences and I think they are a good local business... just had a bad experience on my end which cost me some serious catch up and rearranging this week at work. They did call about 1pm the next day and apologize when they realized they did not...