SPS Companies Inc — Local services in Saint Louis Park

Been working with this company for years but today I feel compelled to complain. We always pay our bills right away and each invoice or statement we get will also list the "discount price" which we get if the account is paid by the 10th of the following month. We always pay before that date.

Today, we get a statement which I attached that has the last 2 order's discount amount as being owed still even though we paid well before the due date required to be eligible for the discount. I called to discuss this with SPS only to be told that "credit card payments do not qualify for additional discounts." I explained that it was not on the invoice or online anywhere letting me know that. I would've have simply paid using an ACH and all would be fine. I was told that I should have known that credit card payments would not get a discount (even though that is not written anywhere) because that has been in place for awhile. How am I supposed to know what OTHER COMPANY POLICIES ARE??? I have to go with what is WRITTEN ON THE INVOICES/STATEMENTS!!

I then asked her if I pay the current statement that I received just today that clearly lists there will be a discount of $107.32 if paid by June 10, 2019, is accurate. She said no.

So basically, NOTHING coming from them is accurate, the consumer is supposed to know all company procedures always, and they pretty much dont give a f*&k if you dont know. Again, I would've paid a different way. Simple as that. Update your invoices, statements and online payment portal.

I would go elsewhere. Every dollar counts in business and companies should stand behind the online payment information/statement info THEY CREATE AND SEND...

The customer service here is great!

I walked in, steeling myself that I was going to be talked to like a moron because I'm a woman. I am a moron when it comes to fixing leaky faucets because I've never done it before. But the only way to become good at something is to learn how to do it.

They had the part for a newer item as I knew the brand. A part for another item without the faucet brand/model they did not have, but they tried!

Thanks so much to John for his respectful time & effort. And to the gentleman from another department who tried outside of his expertise to help me while people within the department were busy.

I will come here when it's time to...

I have been using SPS for over 20 years. This is where the plumbing and HVAC professionals shop for their project needs. They are foremost a wholesale supply house. They do have a showroom for the public and they do sell to the non-professional. If the item you need is not in stock, in most cases they can order it in or direct you to where you might find it. The city desk, where you can make walk in orders is the best bar none! Friendly and knowledgeable. Whether you are making a simple repair or building a skyscraper, SPS is there to help you with...