HNT Apparel — Local services in Saint Peters

Terrible experience. They Thank you for doing business with small companies because there’s a lot of bigger competition but then their customer service is terrible. I purchased a Cardinals hat from them to match a pair of shoes I had. the hat wasn’t custom it was something they had in stock. I paid for two day delivery which was an extra eight bucks no big deal, I ordered on a Thursday evening (which the order did not go through till Friday) , I gave them an extra day I waited until Wednesday and it hasn’t arrived I gave it a couple more days and I finally emailed them about my hat after almost a week, when I emailed them and let them know this they told me that “they were moving stores and the hat was in their storage containers and that they would refund my delivery fees and mail my hat out the next day”. I said this is something that they should have known before they took the order and the extra money for delivery and let their customers know something like this or shut down ordering for those couple of days. they mailed my hat 2 days later (not The next day as they had stated ) and (still didn’t receive my refund on my shipping fees as they promised) I still didn’t receive my hat until the following Wednesday so almost 2 weeks I waited for my hat and if I hadn’t emailed them and asked them about my product they wouldn’t have even let me know about the delay. Once I received my hat (it’s the same size that I wear for all my fitted hats) it was really small and tight I informed them that the hat did not fit and my experience with him was unpleasant and I wanted to return the hat for a refund and nobody responded to me at all after I’ve sent multiple emails. Sometimes small businesses have to go above and beyond to be able to compete with larger businesses to retain customers and to get loyal customers I’ve seen multiple reviews on here with less than one star and I don’t understand how big a small company you guys plan on staying in business if you aren’t doing what you need to do to please your customers. Although I know you can’t make everyone happy there are certain situations especially when it is your fault that you need to...

My husband paid over $200 to his LA Dodgers Jacket; I bought him for his birthday to have stones put on the LA on the front and the Dodgers on the back of the jacket. We picked the jacket up one evening; after never receiving a call it was ready. When we got the jacket home in the light; my husband noticed that the the Dodgers could be seen on the front. It looked like the jacket was closed when they applied the stones on the word Dodgers instead of opening up the jacket and laying it out flat. Now the jacket is ruined. And the stones are already coming off and he hasn't even wore the Jacket yet. Will update my post after we take the product back to see how this...

It took fourteen days to put ten words on the side of my fitted hat. I had to call every four to five days to see if my hat was completed & it was never even worked on when i called. When i called on the fourteenth day to see if my hat was finished the guy said oh yes your hat is finished & we called you to pick it up. I never got a call & when i picked up my hat the guy stitched my words in the wrong spot! I told him where i wanted the stitching & he did what he wanted without even calling me saying i can’t stitch your statement where you wanted. Bad service! No...