HomeGoods — Local services in Saint Petersburg

Went in for a large carpet. This store had a "press for help" button in the carpet section. I pressed said button and waited for 5 minutes. Not a single employee can be seen let alone came to my aid. The button stopped blinking and I pressed it again. This time I could see employees roaming the showroom floor, albeit aimlessly meandering about and not necessarily doing anything constructive, and still no one came to help. I have now been waiting for over 15 minutes and reactivated the "press for help" button 4 times. Not sure how this button works but clearly the indicator for helping a customer was ignored. After 15 minutes of frustration I decided to forcibly tear the carpet down from the vertical display holder myself. I rolled it up myself and carried this large 9'x11' rug up to check out. As I arrive at the register bank there are 4 register lights on with only 1 cashier working. Clearly this store is not aware of how these lights work because if the light is on, typically that insinuates that the register is open and manned correct? Well not at Home Goods it doesn't. I waited for the 1 available register to finish with the client in front of me and proceeded to check out with this rug and 2 other items. After this nonsense of a visit I was greeted with attitude from a young female associate. She was irritated that I had the rug that still contained the floor sticker which is secured to the rug via a magnetic anti-theft device. I explained that it was still on there because I had to wait 15+ minutes to tear this rug down myself. She called someone from the back, the same person I assume who was ignoring the "press for help" button. He arrives at the front, painfully slow I might add, all while having dirty looks from the cashier, only to then be told by the cashier that he needs to go to the carpet area and get his tool to remove the anti-theft device. Obviously she's not that bright because a more efficient effort would to have been telling the carpet guy to bring the tool on the initial call but maybe she was too busy giving me attitude to think that up or just too ignorant. Regardless of all this I like the carpet I found and that us why this is a 1 star review. To the cashier who checked me out... See you...

While the employees are super helpful and nice, the management (maybe at the district or Corp level) themselves are the issue here. I've seen mgmt barking orders at employees in front of customers using zero respect. That's uncomfortable for everyone and pretty gross behavior. One of the biggest indicators of crappy management is that the AC has been broken in this store for over a YEAR! IN FLORIDA!! 😳🤯 All conditions must be favorable for me to shop in this store because it lacks a functional AC: *I cannot be going anywhere else after because my hair frizzes in there from the humidity *I cannot be going anywhere after because I am sweating and the under layer of my hair is always soaked upon leaving *I have to time myself in there because if I stay in there too long I get too hot and start getting nauseated *Have a methodical plan mapped out for getting what I came for before I enter the store to ensure I don't overheat

All this so I can just shop at this store! I have had to pass up stopping in there for picking up gifts for people because I knew I'd be a sweaty, frizzy mess when I left the store to go to events. Please let this sink in as real life sales prevention! I cannot be the only one. Is what you're losing in sales greater than the cost of replacing the AC? Bite the bullet and replace it, y'all! This is not the climate for these games! And your employees who are stuck working in there are suffering. How disgusting of this company to let this continue!

I love the inventory and the way the store level staff keep the displays fresh and organized. They are the stars of the show at this...

I recently had the pleasure of interacting with Frank, a remarkable employee at HomeGoods, who truly embodies the standard for exceptional customer service and kindness. Frank’s dedication to ensuring customer satisfaction is evident in every interaction. He listens attentively, provides thoughtful advice, and resolves issues with a warm and professional demeanor. His kindness and patience make even the most challenging situations manageable, leaving a lasting impression.

What makes Frank stand out even more is that my recent experiences at other HomeGoods stores have left me disappointed. Often, employees don’t greet customers or offer assistance, which can make shopping feel impersonal and uninviting. However, Frank’s approach is a refreshing change from this trend. He consistently goes above and beyond to ensure that EVERY customer feels valued and supported. Frank is a shining example of what excellent customer service should be....