General Leonard Wood Army Community Hospital — Local services in Saint Robert

I reported to the ER per provider sent and I was told by the ER doctor Transfusions are not done in the ER it was a place for critical patients. After labs were completed was told the numbers of 6.8 are not low enough to warrant a transfusion. Well when you are no longer making your own red blood cells and you have no idea when to expect to Received the transfusion, then you must show up at the ER for a transfusion when you yourself have signs. Dialysis clinics no longer give blood in there clinics. But the ER doctor insisted I was in the wrong place with my child and did not want to treat him. After I Insisted I will get care elsewhere for my child and I was making a complaint, he then said well we will do it this time but you will need to get a case Manager to assist you because the ER is no place for a transfusion. Oh and the medical provider on call for the Ward told this ER doctor they also do not do transfusions on the ward. I left the ER with my son and had to call him an ambulance part way to the next hospital the next morning because his oxygen level was down to 75 he was in exstream pain, he was having chest pain and was lathargic all do to Low Hemoglobin it was now down to 6.5 when he checked into the ER at a different facility. The facility he went to gave him a Unit of blood ran it for 4 hours as to not place him in danger with his heart. The FLW ER doctor told me that only a transfusion is recommended for a patient on dialysis only in a dialysis clinic. This is not true as long as you run the treatment for 4 hours the patient will be fine. Things just do not always work out with this facility. I also talked with the my sons Hematologist who apologized for the treatment not received from GLWACH and asked me to never place my son in a situation like this again at this facility. She also assured me that the ER is a place that must do the transfusion because most dialysis clinics no longer give transfusions, and at the hospital she works for as well also receives patients for transfusions in the ER because he is a rare case. The only thing positive with the GLWACH ER visit was the Nurse that attended to my son. She...

I had the worst birthing experience in 2015 at GLWACH. From the nurses to the doctors. Absolutely horrible experience.

The nurses were horrible, and belittled me, called me fat and laughed at my husband. The nurses were not warm and welcoming at all. They moved me from my room at midnight, no help at all. Then put me in an air bed that hurt to sit on and get up from. My husband sat in their chair they gave him, it collapsed and fell apart, he fell back and hit his head on the wall, then the nurse laughed at him!! The nurses never greeted me, never smiled, they acted like they hated their jobs. I was the only labor mom that night so i dont know why it was hard for them to do their job.

I complained and nothing happened. It sucks cuz Military families dont have a choice in that area. They are forced to go to GLWACH.

I cried for weeks about the whole experience. That time was supposed to be memorable, and those memories were robbed from me. I was traumatized, and still live with it today.

A few years later, my kids and I got the flu and had chest infections and ear infections. We all felt sick. I went into the clinic towards the back. The doctor refused to check my lungs and my ears. He said i had a virus and it needed to run its course. It was already two weeks of “running its course”. I had a fever. I couldnt breathe. He said “ur breathing now”. I was wheezing. He refused to check me.

So we went off post to the clinic by the theater. The doc checked us, and quickly diagnosed us with bilateral pneumonia, ear infections and sinus infections. He got us breathing treatments immediately and got us antibiotics, and also helped get my temp down.

GLWACH was just a horrible death trap of a hospital. And it looks like Service Members and their families are still having a hard time. Report this hospital to the Senate Armed Services Committee and have them investigated.

I complained to patient advocacy several times and nothing was done.

GLWACH took down their facebook reviews. Wonder why? Its probably...

Avoid at all costs. Three different doctors have nearly killed me in one year. Twice, when I went to the ER because of these complications, I waited for hours despite either coming in via ambulance or waiting with literally one other patient Both times I was having changes in hearth rhythm and sky high blood pressure and still waited for hours before even getting an EKG. I was an EMT and ER tech. Not running an EKG on arrival is borderline criminal and is against all the pillars of emergency medicine.

EFMP in the hospital will just roll their eyes and commiserate over how awful GLWACH is. Go to ACH if you need EFMP help. I got more from them in an afternoon than I did months going to the EFMP office in the hospital. Patient relations (first floor, to the right of the front desk) is trying their best to help patients, but have limited capabilities. I have yet to get a referral to a doctor and office that actually exists. All the information in Tricare/Health Net Fed is somehow years old and no one has updated.

Command has changed, so hopefully that helps. Honestly, this place needs to go to clinic status until they get their act together. Everyone I know has a horror story and all peripheral providers say they get orders from the same four or five doctors, joking that they're the only ones actually working there. It definitely needs to lose its EFMP status because it is not equipped at all to handle a dependent or transitioning warrior with more than bare-bones health care needs. If you get orders here and have a dependent with medical needs, do EVERYTHING in your power to get them changed. It's hell and endangering peoples' lives. I'm seriously alive only because I have moderate medical knowledge. Without it I'd have died in my sleep - twice - because of a...