Salem Family YMCA — Local services in Salem

I only gave this 5 stars so that it would be read, I did not love it, infact, I hated my experience. Less than friends staff specifically the young man at the front desk named Matt S. he told me him self to go ahead and file as many complaints as I wanted on him, and so I shall. Yes I was angery and yes I had an attitude, but I do believe anyone who has had $105 taken out of their bank account for the last 2 month's when in fact it was only suspose to be $80 would be angery. When I ask for a manager and am told he is the "highest up" and could help me, when infact he was NOT a manager, and after 5 solid minutes of argument he finally gave me a card so that I may call the manager "tomrrow between 10 and 6" !! Pathetic excuse for customer service. I have a signed agreement for $80 a month not $105 yet my refund will have to be "negotiate".... not mention, the basketball gym is filthy, the hallways are less then monitored as there has been several occurrences of my self being approached by a Strang man whom insist upon touching my shoulders/hands and not an employee to be seen to ask for hel, because they are all at the front desk giggling, laughing and flirting with each other or playing on their cell phones. The daycare, well that's a joke as my 3 year old daughter was literally yelled at for crying, because she didn't understand why she couldn't go play with"blocks" (

"30 day notice" Membership scam, disgusting. The $1 October offer is literally a trap to draw in a massive chunk of the poor population who would never pay normally and Rob them.

I signed up for the October $1 month. I'm a broke college student. And because of my age demographic, I know they are lying when they say they had obvious smallprint and made it clear I couldn't cancel after my month was up. I hunted for small print because it felt too good to be true when I signed up online.

The lady on the phone sounded smug and happy when telling me I would have had to cancel the day I signed up, and even happier when I started choking up asking if there was absolutely anything she could do and she told me no.

I feel sick to my stomach. $54 dollars will be drawn from my account. Because of that I won't be able to afford to go to the store for any food this week. And my account will be overdrafted. The notion that you must literally cancel the day you sign up makes absolutely no sense. Shame on you people.

My Cashapp is $LipStickLemonade if anyone wants to help me out, cause the Salem YMCA certainly won't 🙄

EDIT: They took SIXTY dollars out...

I've been working out here for the past 9 months after switching from another local gym. The facility is clean, and I really like that patrons are permitted to use the studios when not in use (as long as they clean up after themselves). The other YMCAs in the area don't allow this, so it's something I appreciate. 4 stars due to the lack of friendliness on behalf of most staff in the Wellness Center (front desk staff are always friendly). Matt is the only one I've noticed who goes out of his way to acknowledge guests and does so with a big smile on his face. Most of the others just stand at the desk, avoid eye contact, and don't acknowledge anyone. I'm not new to the gym environment, but imagine if I were? I would be extremely intimidated to approach some of the employees here. Making eye contact or a simple smile...