Hart Motors GMC — Local services in Salem

🌟🚗 Exceptional Experience at Hart Motor Company! 🚗🌟

My recent experience at Hart Motor Company has left me thoroughly impressed and completely satisfied. From start to finish, the team at Hart Motors exemplified true American hospitality and professionalism, setting a standard that I believe all dealerships should aspire to.

First and foremost, I want to express my gratitude to Johnny Ford, the exceptional salesman who guided me through the entire process. Johnny went above and beyond, providing me with detailed videos, photos, and information about the truck I was interested in, ensuring that I had all the necessary details to make an informed decision. His dedication and genuine care for his customers are truly commendable. Not only did he assist with the negotiation process, but he also ensured that my test drive experience was nothing short of exceptional, even going the extra mile to ensure the truck had a full tank of gas upon my arrival.

Furthermore, the efficiency and transparency displayed by Matt in the finance department were refreshing. In an industry where honesty can sometimes be elusive, Matt's professionalism and integrity stood out, making the paperwork process smooth and hassle-free.

As a veteran, I deeply appreciate the respect and support shown to me by the entire team at Hart Motor Company. Their commitment to providing top-notch customer service is evident in every interaction, and I wholeheartedly recommend them to anyone in the DMV area searching for their next vehicle.

In conclusion, I extend my sincere thanks to Hart Motor Company for exceeding my expectations and making the car-buying experience a truly enjoyable one. I have no doubt that I will return for future vehicle purchases, knowing that I will receive nothing but the best service and care. Keep up the...

I scheduled an appointment for a software update for my 2016 GMC Sierra that was not purchased from Hart Motors. I was told by two different service department employees that it would cost me between $15.00 and $30.00 for the labor (which I would have thought to be covered under the manufacturer's warranty, (NOT). Upon arrival, one of the same employees that gave me the original quote was the person that checked me in. The employee once again said "We quoted you $30.00, correct"? I said yes, gave the keys to my vehicle to the employee, and took a seat in the waiting area. Originally, I was told by a technician when the appointment was scheduled that the update would take 5 to 15 minutes at the most. It was a very easy fix and wouldn't take long. After an hour, I was handed handed an invoice for $69.95 and told that the service manager had given 1/10 of an hour of service to me for free. I tried to explain to the cashier the discrepancy between what I was quoted and what I was being billed. Her response was that, "I could speak with the manager". Having already been told that what I was being billed was the best that the Service Manager could do, I just paid the bill and explained that I would not be back. After leaving the dealership, I arrived home to find that my software wasn't even updated and still had the same version listed as is did prior to the appointment. I had been told by several prior customers not to use Hart Motors but, being my first time, thought I would give them a chance. Well, to say the least, they got me once, it will NOT happen again. Now I agree with the advice, don't go to Hart Motors unless you want to be disappointed. I...

I initiated contact with Hart Motor Company using the GMC Online tool shopping for an HD truck. I was contacted quickly thereafter by Sales Consultant Tim Foutz. I found Tim pleasant, courteous, and knowledgeable. Tim answered my questions and explained the challenges to be expected in the current new car market. Since starting my search for a new truck, I had spoken with or visited at least six different dealerships. I was most impressed with Tim's description of Hart Motor Company's practices during this challenging time. Being unfamiliar with GMC trucks, I later visited the dealership on a day when Tim was unavailable. Sales Manager Buddy Folden greeted me, showed me available trucks and answered my questions. I found Buddy to be personable, sincere, and a pleasure to talk to. Upon learning that a suitable truck was expected at the dealership, I visited the dealership upon the truck's delivery, and loved the truck. Often, I have found the time spent with with the Finance Officer to be my least favorite part of the buying experience, however, Eric Matthews was also pleasant, had a great sense of humor, and made that part of the experience unexpectedly painless. For me, trust is of primary importance when making the important and expensive decision to buy a new vehicle. The Hart staff presented themselves as a family, and put us at ease during our time with them. Surprisingly enough, I enjoyed each step of my buying experience. I highly recommend Hart Motor Company. And certainly, we love our...