Star City Music — Local services in Salem

I don't know what his problem was. I called to see if they sold pegs they said yes they just need the instrument to make sure they are the right size. I go and he tells me he could've gotten me a new instrument for the price I paid for a used one but I already bought it I just need the pegs. Then he goes on to look at brand-new instruments anyway. Eventually, he tells me the pegs need to be made to fit the instruments but you just told me on the phone you need to size it right and now they need to be made to fit? And the cheapest he has is $35 after he told me he couldn't help me. Like I couldn't afford $35 pegs. After my wife went in and told him she wanted them anyway he laughed at her as he walked away to get them. They ended up being $10 cheaper than what he said his cheapest ones were and I was able to use them just fine. I've been playing since I was 10 and I'm now 21 and off the bat assumed I didn't know what I was talking about or doing. Double checking to make sure I know what instrument I even bought, pressing me to buy a new one and then telling me they're more expensive than they are to sell them to my wife...

Where to start??? I'm a completely new band mom... I first called Star City in hopes of getting my child her instrument on time & the customer service left me hopeless. The woman was very rude with degrading comments. I was literally in tears when I hung up the phone. Its advertised within the whole school program no kid should have any problems participating in band "Talk to us"... Star City failed me... That's when I found Hill City Music in Roanoke... The owner is a true blessing. I explained the situation I was in & was looking for any kind of hope to get my daughter the bare basics until my payday hit. This year has been hard... The owner calmly spoke to me & was able to find a resolution. My daughter & I arrived to pick up her instrument & this man went far & beyond then he ever had to. As long as my daughter has band he will have us as a customer. If you have any instrument needs don't walk... RUN to Hill...

This is a fantastic mom-and-pop shop. I purchased a used instrument a few months ago and had to return a few times for adjustments and information. Every time I have visited I received excellent customer service and sound advice. I would highly recommend being polite and patient. While the staff is amazingly knowledgeable, it is not huge. Oftentimes there were other customers ahead of me, but the staff were always helpful, especially so for well-behaved children. I will be returning to Star City for future purchases and service, and I would happily recommend them to friends, neighbors and...