Goodwill Outlet Store and Donation Center — Local services in Salem

I have been coming here for a few years. Yes Great Deals etc but the clients some of them try to size each other up. It’s a pity that I round up, pick up broken glass in bins, gave even gifts to a couple workers bc I know it’s not a picnic to work there with all the drama. Lots of great deals yes but be ready for pesky drama and the new co manager needs to stop talking down to people, telling you to pick up every item that hits the floor by mistake. That’s part of the workers job. I have to clean up the floors where I have worked, why can’t she? Sure a few fights here that can be laughable but very irritating to a paying customer that helps the Goodwill mission so to speak. People talk about each other under their breath make racist comments about black white, Hispanic, Indian etc. Enter at your own risk. People also steal and take stuff out of each other’s carts. A shame that the bigger picture can’t be seen that if you are in the store you obviously are in need of some of the items they provide at lower by the pound prices. I did call your Corporate office, you bet I did bc I’m not going to be intimated by people saying they are willing to fight you like been on the streets bc the aisles are cluttered. Been to Staunton, Richmond, Greensboro, Baltimore and even Hollywood Goodwill outlets not as much drama and well frankly that bathroom is...

Just had an awful experience here today. We came in around 5pm looking to buy clothes. Once we had collected some things to try on, the lady working had closed the fitting rooms saying “nope, not going in there with all those clothes” directed towards us. We had about ten items to try on each and my partner had already tried on some things just 10 min earlier in those same fitting rooms. It was clear that she had closed fitting rooms specifically because of us. The lady working did not speak to us, did not tell us any rules, did not even ask if we were planning on trying things on. We would have gladly brought in a few items at a time or even put some things back if that’s what she wanted but no, she just closed the rooms for the entire store. I felt completely judged and ridiculed and left without...

When a customer purchases a bulk item such as a desk or a dresser and is sent to the donation side to pick it up, please make sure you give them their receipt showing they paid for the item. It is rude to take their receipt and throw it away as if they didn't pay for the item. Close the door in their face and call them crazy. I didn't appreciate my receipt being taken from me and being called crazy to my face. If you don't have that receipt showing you paid for the item the Goodwill can put a warrant out for your arrest. I do appreciate the manager going into the register and getting my receipt and making the situation right. The man working the donation side should have not have called me crazy and taken my receipt and thrown it away that is my copy that shows that I paid...