Northern Tool + Equipment — Local services in Salem

Purchased a generator here and before I purchased I was on the phone with my wife and my father was there and I asked the sales associates (3 of them were right there) if I buy it if it is not big enough for what I needed could I return it. All 3 said yes. I asked are your sure and would there be a restocking fee they said no if it don’t work out just come back with the receipt. So I came back today to return it and I was told I couldn’t return it once it had gas. I understand that but I was never told that. I told the manager 3 of his associates told me I could if it didn’t work out and my dad was right there and my wife on the phone who told me to ask. He still basically called me a liar. I spend a lot of money here like the generator was $899 and I added their insurance for another $149. It’s ok I filed a dispute with my bank so I’ll be getting my money returned anyway. thanks for your sorry service and employees who...

Employees at the Salem store are a 5 star but the insurance they sale is not worth the paper it’s written on. I had a hot water unit that flipped and came off the ball. They said it was approved when they thought it was minor damage and when they found out it was major damage they denied the claim. They said it was involved in a accident, I didn’t secure it correctly and then said they don’t insure when it is in transit. Three different excuses and I’m still out of a $8,000 machine. DO NOT PURCHASE THE INSURANCE you’re waisting your money and time. Last time I ever get the...

I had to part with my pressure washer for service for a couple of weeks which was incredibly painful as a business owner. However, during this time Allen did everything in his power to keep me updated and to get me fixed up faster than any other store in the area. To top off an already great experience, he took time out of his day to explain to me how I could better safeguard my equipment from breakdowns in the future. I couldn't be more impressed. It's a little out of my way, but way worth it. I'll be shopping here, and getting my repairs done here going forward....