AT&T Store — Local services in Salem

I would first like to say I’ve been an AT&T customer for five years. I have always had good service and minimal problems. I also live close to this location, so have often frequented the store to pay my bill or ask questions. I changed my phone number last month and didn’t have issues until the last seven days of my prepaid plan when all of a sudden, my 4g stopped working. It was impossible for me to have used all of my data for I have the unlimited prepaid plan. I went to this Lakeside location as I always do to see if I could get help or possibly be given answers as to what the issue could be. There was one employee in the store. He could answer none, NONE of my questions sufficiently. Every answer was “I’m not sure, go to the valley view store”. I called customer service in the store to see if they could help me help him, help me. Vicariously helping someone do their job is what I felt like I was doing. She (Kimberly) walked me through going to my settings and resetting the network settings. I should not have had to call customer service for that suggestion, the employee should have at least thrown that out there as a possibility to assist me. She said she would call me back to see if that worked in 10-15 minutes. When that didn’t work, i became frustrated with my time spent at this location with zero help from him, and his putting his workload off onto either poor Kimberly or the valley view location. I told this employee I might just have to switch carriers completely. He replied a chipper and nonchalant “Okay!” If AT&T cares about their customers and wants to keep their patrons, they need to get this guy out of their store immediately. Kimberly with customer service, on the other side of the phone, from god knows where, was FAR more helpful than this oaf working in the store. She set up a case for technical support to work especially on the uncommon, unusual, and bizarre goings on with my 4G service. She promised me within 24 hours, my issue would be fixed. Thank you Kimberly with customer service. The manager of this location needs to retrain the only employee working on 5/3/19 around 12p-1pm. Anyone and everyone knows when a customer feels as if they should go elsewhere for better quality care, their current provider should reassure and restore confidence that they can and will help any...

Seriously have never been more angry in my life being slapped with a $1,200 phone bill, but have never had a more pleasant customer service experience in my life. Seriously have never had someone so determined and driven to help a customer. I’m 900 miles from home and have had better service through Daniel and Chris than I do in my home town. I would seriously drive back to this store again just to give these guys my business. Have gone above and beyond and would strongly urge anyone to come to this store for any of there att needs. I’d give these guys ten stars if I could. 100% satisfied with these guys. Can’t...

I recently had a major problem with my phone and it apparently involved something with my sim card and a code I had no knowledge of and was traveling several states from home and i stopped at a AT&T store in Salem Va. And to my surprise the rep at the store opened the doors at the scheduled time and greyed me with the enthusiasm and was very professional and had my phone up and running in no time and I might add his knowledge in his field was exceptionable I've seen a lot of fly by nights but this guy knew his stuff , friendly also and I was on the road within 20 min... Thanks...