Whitlocks Sewing Center — Local services in Salem

Karen F.02/12/2014Edit

I purchased a top of the line Husqvarna Viking sewing machine from my local dealer and from day one had nothing but problems. I went to them several times for help only to be belittled and made to feel as if the problems with the machine were my fault while they were unwilling to help me get the problems straightened out or give me the lessons that were promised upon purchase. Finally after months of frustration I called Whitlock's who just from my brief description of the issues over the phone, knew what was causing the problems, ordered the parts and scheduled a time for me to come in that would minimize my downtime. It took them only a couple of hours to resolve the issues. After my previous experience, it was so nice to be treated with courtesy, professionalism and respect. It is clear they are knowledgeable about the machines they sell and service. They went above and beyond to honor the Viking warranty. They do set the bar for outstanding customer service. It is with pleasure I highly recommended them as the go to Viking dealership in the...

QUALITY PRODUCTS & VAST SALES KNOWLEDGE! If you're considering a sewing or quilting machine purchase, or need a vacuum--(better than the $80 'big box special'), check out Whitlock's! This long-time member of the Salem business community has been in business, since 1955! Their machines are out, open, and ready to demo! Sales staff are helpful and know their products, and can judge your needs to guide you to the products you need.

In addition to the sewing and embroidery classes which support their customers, Whitlock's now has quilting classes, and has begun carrying fabric, cutting tools and notions to encourage those interested in the quilting arts! A new 'crafter's lounge' has been added to the 2nd floor, where sewists of all ages can meet up with friends to hang out or work on projects. A large quilter's library is also available in the 'lounge' for your inspiration!

I once believed that Whitlock's was kinda dull and boring cuz I HATE TO VACUUM! HAHA! If you've thought that--come take a look soon--Creativity's in...

Maria helped my husband and I today at Whitlocks, it’s the third time I’ve been in there and EVERY employee has been amazing. Maria was incredibly knowledgeable and spent time with us to show us some features on a sewing machine we had previously purchased.

She was so kind and welcoming even though we didn’t purchase our machine from their store. She showed med features and Apps for my machine and provided resources to me including a class they offer at their store! This is more than the store I purchased from has ever done, and I don’t have anything bad to say about them, but she was incredibly helpful! My husband and I are both blown away by the stellar customer service. All I have to say is, I will 100% buy our next machine from Maria & Whitlocks! They earn...