Furbish — Local services in Salem

Hi - I just met Jake out in Turner to talk about a mantle. I wanted to tell you (well I'm sure you already know this) his customer service is excellent! To begin with he returned calls so fast I was impressed right off the bat. I know it's hard these days, but he really made me feel as if he gave a hoot about my project. It was such a pleasant experience. I was kind of in shock, we just did a remodel and it's been so few and far between great experiences. He showed us wood types and finishes that matched the style of our home, but didn't stop there and noticed our style was also outside the box and found just the right finish with the burnt wood. Never would we have thought of that on our own! We are 100% thrilled. I come from a long career in customer service and honestly walk away from most businesses shaking my head. Jake epitomizes a good customer service experience. A natural, not forced caring and interest in taking care of the customers needs. Pretty simple. I'll also leave a Google review...

I heard from more than a few friends about this place and finally found some time to go check it out. It meets all the typical shabby chic antiques / thrift stores, but somehow has some added flair. Has a very welcoming presence, and the people that work there have a warm disposition that can pretty much help you find anything in the store. I felt like I was wondering around my grandma's house but I could buy cool stuff. They didn't give me the are you stealing something look which was pretty nice in today's society. There's pretty much something for everyone and one added bonus was they had a ton of awesome plants and awesome plant gear. Prices were pretty good although they're worth some things that were pretty high. I also really like the outdoor, even though some of it was shut down you could see it would be a cool place to just hang out. Definitely worth a visit, and while you're there pick up some plants cuz they look really healthy and...

well really had high hopes based on the beautiful website and recommendations. The store is merchandised on the abundance protocol. Lots to look at. Did not work. A mess of selection with mid century mod "focus"....but there were no great finds, just average stuff merched to look better than. At one point I actually found a ceramic figurine that I liked. But it was chipped and covered up with marker over the chip, for 18 $. The "staff" (owner's ?) were at best nice...but more smug and completely unhelpful and self interested i.e. sit at desk and not engage while passing comments on shoppers. There is nothing here that merits purchase. Just over priced items and the art couches that should be elevated...not ego tagged in the mess. The plants are beautiful! And yes...there's a but...way over priced.....way over priced. A couple of cut small snake plant leaves in a clear bottle 8" tall for...