Boot Barn — Local services in Salinas

I’m not one to dress western often, so I visit this store only once or twice per year. Every time I go it looks understandably different which I don’t see and issue with. My issue is with the staff, it seems like they purposely evade customers. I feel like a child playing hide and seek with the employees, you see numerous employees only walking avoiding eye contact. On this particular visit I was looking for a hat and I had questions about quality and fit, thankfully I found an employee who was willing to help but even then she seemed rushed. After I picked my hat I was not aware of the register line station. Since last time I visited people just lined up in front of the registers. Mind you there are no arrows pointing to the corner, there is a small sign at the corner being obstructed by a shelf of cups. I stood in front of the register I want to say a good 5 minutes and no employee or the manager (who was there ) was courteous enough to tell me “the line starts over there.” Those 5 or so minutes had no movement at the registers for me to notice the line. Someone could’ve easily said hey lady the line starts over there. Where is the customer service skills, the courtesy? Boot Barn please do better, please allow your customers to feel welcome and have confidence in they’re purchase. We walk in feeling unwelcome and throughout the visit your team lacks manners, unfortunately the team is just a reflection of...

I rated the Salinas Boot Barn with a three star because at the end I did get great service but unfortunately prior to the great service I did not from three staff members. I have to say I have been a customer for so many years but the customer service has always been an issue. They keep hiring young staff who are more interested with flirting with their customers. Was there again today and asked three young girls for some assistance to check if they had a certain boot in another size. They all at different times said no and walked away. I asked a young man name Alex Gomez and he was very professional and provided me excellent customer service. Alex also processed my online order from his work hand held tablet and did not send me to the front to process at the register. I commend Alex for his efforts to get me what I was looking for. I also spoke with a manager who listened but didnt seem to care about my bad experience at the store. She listened but didn’t ask any questions on the staff who did not provide...

Yes they have great clothing. Yes they have great boots. Yes they have a good selection on everything western. But my lord. Wish I could say "yes they have competent staff"... there's no staff shortage since they all watch the line to pay go down the isle. 2 registers open . 1 guy steaming a hat another walking around. 1 starting mens pants. Who seems to hate her life. When asked to open the dressing room. Felt like I asked for her passwords to her social media. I wait 30 min to pay for 1 shirt. Only to pay, then be told I would need to refund ur shirt in order to give u a recipient . Umm so u want to do a hole new transaction cause u dnt knw or arnt able to reprint my recipe...? Not sure if the managing staff is anybetter since they stood there as the girl offered me a whole new transaction.. bravo.. only in salinas do u accept mediocre customer service and just accept it for wat it is. Hey at least I finally got to pay for my...