Knox Computers & iPhone Repair — Local services in Salisbury

To their credit they did give me a refund, not to their credit after trying to have a screen repaired here i had to buy a whole NEW phone. On July 3, 2024, we brought my wife's iPhone 13 to your store because the front camera had a halo effect (the camera and Face ID were functional). Josh, the worker, recommended a screen replacement and installed the last screen available. The new screen had a haze, a large black border, and did not fit around the notch properly. We expressed our concerns about paying $200 for a faulty product and were told they needed to order a replacement.

Upon returning, Josh replaced the screen again, but it still had a large black border and he struggled with the installation, even needing assistance with basic tasks like turning off the flashlight. Despite these issues, the camera's performance worsened. We requested to revert to the original screen and a refund, but the owner saw no problem. Eventually, he reluctantly issued a refund and attempted to reinstall my wife's original screen.

During this process, we witnessed Josh struggling to clip the screen properly, resulting in a crunching sound and cracking the LCD screen. On our way home, screws fell out of the phone due to improper reassembly. Upon inspecting the phone, we found a thick, visible heat burn line around the interior perimeter, suggesting that instead of applying new glue, Josh reheated the original glue out of anger or incompetence. This caused internal damage, melting the chips and the plastic housing of the camera, which explained the earlier crunching noise.

What began as a visit for a minor camera issue ended with a shattered LCD screen, a worsened camera, and melted internal components, necessitating the purchase of an entirely new phone due to the damage caused. Dont go here for iphone repair... just save yourself sometime and if you bring it here just go ahead and...

The first photo is the issue I came in with (halo in camera) and the second is what I was left with (completely foggy camera and broken LCD). Not only was the problem worse but this place is super unprofessional and doesn’t know what they are doing. I was fortunate to get a refund (as many that have left reviews did not receive) Josh and Mr Knox argued with me when I was trying to explain that they clearly did not fix the problem. Not only that but when my husband went to get the receipt for the refund, Josh thought we left the store and said to Mr Knox “this is what I had to deal with all morning”. I ended up taking my phone elsewhere only to be told that Mr Knox and Josh had fried the inside of my phone and I had to purchase a new phone. Just to mention how much these men do not know about phones, I told them my selfie camera was having issues to which Mr Knox said “you need a new selsi camera” WHATS A SELSI CAMERA!? Please just run as fast as you can far FAR away from this place, especially if you...

Went by there today to just see if someone could give me an idea of what was going on with my screen and ask for suggestions.. NOT TO RESET MY PHONE AND TOTALLY ERASE MY ENTIRE PHONE AND LOSE EVERYTHING!! Been locked out of my phone ever since 12:30pm today!! Contacted Apple due to this major issue and was told after running a diagnostics and analytics test on my phone that it is a part for my screen NOT THE MOTHERBOARD which I was told after all this. Both the owner and employee suggested I just get a new phone entirely. Well, basically got a new one that’s for sure! Starting all over from scratch! Even DEACTIVATED the phone entirely. It was a total nightmare and still is. I called up there and spoke to the young man who was working on my phone for approx an hour or more and told him what apple said and he still suggested get a new phone and did not care in the least…… first time ever I went to a repair shop and LAST! VERY UNHAPPY.

NOT TO MENTION OWNER TOOK MY PROTECTIVE SCREEN COVER OFF...