After calling this newer location in Salisbury, I had the pleasure of speaking with manager, Chase. He was EXTREMELY polite, patient, attentive to my automotive needs, and all with MO PRESSURE!! It's becoming extremely rare to find friendly customer service, as Chase provided!! Due to his great attitude over the phone, I dropped my wife's Ford Edge sport off to him the next day.
Chase and his staff are amazing!!! They are extremely helpful, upfront, but no pressure ๐ค
Rob, the service tech that worked on our vehicle was VERY friendly, knowledgeable, and educational!!!
After the service was performed, I was notified via text with what needed to be done along with an estimate for price. Jessica was very nice, educational, and helpful in presenting services needed, price, and alternate payment options.
A HUGE Thank You to Chase and his team for EVERYTHING!!!! I will definitely be recommending this location, and my family and I will definitely be back in the future...
ย ย ย Read moreI had an utterly deplorable experience at this mechanic shop, an infuriating waste of both time and money. I arrived with a malfunctioning AC and left with the same unresolved issue. They charged me $165 merely to confirm what I already knew, admitting they couldnโt fix it. Had they been upfront about their incompetence, I wouldโve walked out immediately. The front desk employee, Jessica, displayed a shocking lack of knowledge. Charging $165 for a cursory ten-minute inspection is not only outrageous but feels like outright robbery, considering that sum represents a hard dayโs work for me. They dismissed me with zero regard. RE: ๐๐ฎ๐ฌ๐ญ๐ข๐ง ๐ช๐ฎ๐ข๐๐ค๐ฅ๐ฒ ๐ ๐จ๐ญ ๐ข๐ง ๐ญ๐จ๐ฎ๐๐ก ๐๐๐ญ๐๐ซ ๐ฌ๐๐๐ข๐ง๐ ๐ฆ๐ฒ ๐ซ๐๐ฏ๐ข๐๐ฐ, ๐๐ฉ๐จ๐ฅ๐จ๐ ๐ข๐ณ๐ข๐ง๐ ๐๐จ๐ซ ๐ญ๐ก๐ ๐ฉ๐จ๐จ๐ซ ๐ฌ๐๐ซ๐ฏ๐ข๐๐ ๐ ๐ ๐จ๐ญ ๐ญ๐จ๐๐๐ฒ. ๐๐ ๐ซ๐๐๐ฎ๐ง๐๐๐ ๐ฆ๐ฒ ๐๐ฎ๐ฅ๐ฅ ๐ฉ๐๐ฒ๐ฆ๐๐ง๐ญ ๐ฌ๐ข๐ง๐๐ ๐ญ๐ก๐๐ฒ ๐๐จ๐ฎ๐ฅ๐๐งโ๐ญ ๐๐ข๐ ๐ฎ๐ซ๐ ๐จ๐ฎ๐ญ ๐ญ๐ก๐ ๐ฉ๐ซ๐จ๐๐ฅ๐๐ฆ ๐๐ง๐ ๐๐ฑ๐ฉ๐ฅ๐๐ข๐ง๐๐ ๐ญ๐ก๐ข๐ง๐ ๐ฌ ๐๐ฅ๐๐๐ซ๐ฅ๐ฒ ๐ข๐ง ๐ ๐ฐ๐๐ฒ ๐ญ๐ก๐๐ญ ๐๐๐ญ๐ฎ๐๐ฅ๐ฅ๐ฒ ๐ก๐๐ฅ๐ฉ๐๐. ๐๐ ๐ฐ๐๐ฌ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ๐ข๐จ๐ง๐๐ฅ, ๐ญ๐ซ๐ฎ๐ฅ๐ฒ ๐ญ๐ซ๐ข๐๐ ๐ญ๐จ ๐๐ข๐ฑ ๐ญ๐ก๐ ๐ฌ๐ข๐ญ๐ฎ๐๐ญ๐ข๐จ๐ง, ๐๐ง๐ ๐ ๐๐ฉ๐ฉ๐ซ๐๐๐ข๐๐ญ๐ ๐ก๐ข๐ฆ...
ย ย ย Read moreThe gentleman at the front desk was really nice. My biggest complaint is that when I called to schedule my appointment I was specific. I ask for Mix Blend and specified it twice. Upon checkout I was quoted a higher price than the $59.99 I was suppose to get. I was told they gave me full synthetic. I had my vehicle for 4 years and all my oil changes was Mix Blend. Even the dealership I purchased it from gives me the same thing. But the gave me the full synthetic because he said it calls for it. No one consulted with me about it. They just gave me the opposite what I asked for and it was more expensive than quoted. Please consult with customers before doing stuff like this. Not everyone has the money and may just had what they needed. Because of lack of communication I will never get my oil changed there again. Give the customers what...
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