Meineke Car Care Center — Local services in Salisbury

After calling this newer location in Salisbury, I had the pleasure of speaking with manager, Chase. He was EXTREMELY polite, patient, attentive to my automotive needs, and all with MO PRESSURE!! It's becoming extremely rare to find friendly customer service, as Chase provided!! Due to his great attitude over the phone, I dropped my wife's Ford Edge sport off to him the next day.

Chase and his staff are amazing!!! They are extremely helpful, upfront, but no pressure 🤝

Rob, the service tech that worked on our vehicle was VERY friendly, knowledgeable, and educational!!!

After the service was performed, I was notified via text with what needed to be done along with an estimate for price. Jessica was very nice, educational, and helpful in presenting services needed, price, and alternate payment options.

A HUGE Thank You to Chase and his team for EVERYTHING!!!! I will definitely be recommending this location, and my family and I will definitely be back in the future...

I had an utterly deplorable experience at this mechanic shop, an infuriating waste of both time and money. I arrived with a malfunctioning AC and left with the same unresolved issue. They charged me $165 merely to confirm what I already knew, admitting they couldn’t fix it. Had they been upfront about their incompetence, I would’ve walked out immediately. The front desk employee, Jessica, displayed a shocking lack of knowledge. Charging $165 for a cursory ten-minute inspection is not only outrageous but feels like outright robbery, considering that sum represents a hard day’s work for me. They dismissed me with zero regard. RE: 𝐃𝐮𝐬𝐭𝐢𝐧 𝐪𝐮𝐢𝐜𝐤𝐥𝐲 𝐠𝐨𝐭 𝐢𝐧 𝐭𝐨𝐮𝐜𝐡 𝐚𝐟𝐭𝐞𝐫 𝐬𝐞𝐞𝐢𝐧𝐠 𝐦𝐲 𝐫𝐞𝐯𝐢𝐞𝐰, 𝐚𝐩𝐨𝐥𝐨𝐠𝐢𝐳𝐢𝐧𝐠 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐩𝐨𝐨𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐈 𝐠𝐨𝐭 𝐭𝐨𝐝𝐚𝐲. 𝐇𝐞 𝐫𝐞𝐟𝐮𝐧𝐝𝐞𝐝 𝐦𝐲 𝐟𝐮𝐥𝐥 𝐩𝐚𝐲𝐦𝐞𝐧𝐭 𝐬𝐢𝐧𝐜𝐞 𝐭𝐡𝐞𝐲 𝐜𝐨𝐮𝐥𝐝𝐧’𝐭 𝐟𝐢𝐠𝐮𝐫𝐞 𝐨𝐮𝐭 𝐭𝐡𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦 𝐚𝐧𝐝 𝐞𝐱𝐩𝐥𝐚𝐢𝐧𝐞𝐝 𝐭𝐡𝐢𝐧𝐠𝐬 𝐜𝐥𝐞𝐚𝐫𝐥𝐲 𝐢𝐧 𝐚 𝐰𝐚𝐲 𝐭𝐡𝐚𝐭 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐡𝐞𝐥𝐩𝐞𝐝. 𝐇𝐞 𝐰𝐚𝐬 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥, 𝐭𝐫𝐮𝐥𝐲 𝐭𝐫𝐢𝐞𝐝 𝐭𝐨 𝐟𝐢𝐱 𝐭𝐡𝐞 𝐬𝐢𝐭𝐮𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐈 𝐚𝐩𝐩𝐫𝐞𝐜𝐢𝐚𝐭𝐞 𝐡𝐢𝐦...

The gentleman at the front desk was really nice. My biggest complaint is that when I called to schedule my appointment I was specific. I ask for Mix Blend and specified it twice. Upon checkout I was quoted a higher price than the $59.99 I was suppose to get. I was told they gave me full synthetic. I had my vehicle for 4 years and all my oil changes was Mix Blend. Even the dealership I purchased it from gives me the same thing. But the gave me the full synthetic because he said it calls for it. No one consulted with me about it. They just gave me the opposite what I asked for and it was more expensive than quoted. Please consult with customers before doing stuff like this. Not everyone has the money and may just had what they needed. Because of lack of communication I will never get my oil changed there again. Give the customers what...