Brio at Lookout — Local services in San Antonio

I lived here for two years, and the photos will reinforce all the cons of the apartment complex.

The only pros were the amenities (i.e., gym, pool, appliances, washing machine/dryer, and Amazon Hub). However, the Amazon hub was out the last few months living there.

The apartment units are lovely, but they have thin walls. You can hear people in the hallway, stairwell, and outside. People blast music from their cars, and conversations/arguments can be heard from your household (which leads to the cops showing up). Construction occurred a lot resulting in having to turn around or find alternative roads to get to the complex.

They emphasized having valet trash pick up after 8 pm. However, several times pick up occurred after 9 pm up to 1 am. In addition, the apartment sent emails about charging a $25 fee if trash or trash cans were left outside after 9 am, and several tenants disregarded their warnings.

The stairwells have air conditioning which is a perk; however, you can hear people opening and closing the doors. Tenants close and open them so wide that some door hinges break or the walls end up damaged. In addition, one incident occurred where someone or an animal left a trail of feces throughout the entire staircase trapping the scent. Tenants have let trash and bedframes within the stairwell. In addition, some tenants had clothes, garbage bags, or a fire pit on their balconies.

The gate would break and could not open for several months and allowing people to come in and out constantly since the apartment would have to leave it open. Parking is nearly impossible to find, and you will have to park far or outside the gates. People would block parking spots with U-Haul's and would take parking spaces for them. Lastly, I had property stolen from a second-floor unit balcony.

We decided to give the apartment complex a second chance and renewed for a second year when management emphasized towing and having stickers on tenants' vehicles. However, the stickers only apply to covered parking. In addition, less than half of the cars parked had the parking sticker and people still parked in the covered lot.

People do not clean after their pets.

Lastly, there's a lack of communication, and they inform tenants of incidents several hours or days after they occur. They will, however, spam you with emails about rent constantly. Maintenance came into the apartment mistakenly based on a ticket submitted by another tenant. The ring alarm went off, and we allowed it to continue blaring loud noise until we arrived. We called the front office, and they refused to investigate whether one of their employees entered the unit. They instructed us to call the police. After rushing to get to the apartment, four cop cars, and one apologetic employee later was when we finally found the apartment complex's mistake.

Overall, it is not worth 1200 to rent at this establishment. When we moved into our unit, rent was 1050 and each year it...

Now that I am moved out, an update of my past year experience. It was a rough start even getting moved into the place. I put a deposit down in February and didn't move in til May, at no fault of property management but construction and the city inspectors. Still a little frustrating.

Building 6 was kind of gross, the hallways and stairwells were always dirty. It was LOUD. I understand noise from others while living in an apartment but there's a fine line between everyday noise and no common courtesy. I tried to be as mindful as possible to my neighbors beside and below me, but it was not reciprocated.

The people below me would slam their interior doors. I guess it was difficult to turn the knob and close slowly. The person on one side would vacuum at 11pm and my favorite part of all, he would throw up in the mornings, not daily but it was often. How do I know? The walls are so thin I could hear it. Quite unpleasant. The other side, she would leave and her dogs would bark for hours or they'd be running around the apartment knocking things over. I dont know how much the office actually did as far as taking care of any noise complaints, but it didn't really help to call them.

The dumpsters would get overfilled. People don't know the different between trash and recycling. When I was leaving the recycling was filled with trash. Trash wouldn't be picked up when it should, they wouldn't take proper size broken down cardboard. Not sure what I was even paying for at that point. Garbage trucks would come before 5am. It was horrible. They would slam the dumpsters, it sounded like a war zone.

The pool was closed quite often for maintenance or cleaning, mainly due to people not knowing how to respect and use the amenities correctly. People would leave the gym in disarray.

Just a general statement, but I wouldn't recommend living on the 3rd floor of any apartment, the stairs were miserable. But then again I'll never live in another apartment.

They claim to have noise canceling windows, 1000% not the case. Even being 3 buildings from the train tracks you still hear it.

Maybe other buildings weren't bad, but building 6 I do...

I was relieved when my lease finally ended at Brio. Upon move in I was given a dirty unit that they told me I had to wait until 2:00pm for them to ensure was clean, yet at 2:00pm it visibly was not cleaned or checked as they described. There was debris everywhere and my fridge had a huge stain that I had to get out (attached). The stairwell in building 6 is DISGUSTING, and for an entire year they never cleaned it. Someone attempted to steal my catalytic converter from my vehicle and although I know it was not management’s full responsibility to ensure the safety on the property, the gate is always broken and one of the managers straight lied to my face when I asked if they have any security measures in place. I lived there for a whole year and never once saw a police or patrol car like I was told, yet in my new complex (which I am extremely happy in) I have seen a patrol car twice already in two months. There was a leak in my outdoor closet that I didn’t even use that resulted in repairs, yet the maintenance team treated my place like I was not even living there (photos of my floor after 1 hour of them walking up and down those disgusting stairs and into my unit attached). I PROVIDED shoe covers at my own expense for something that was not even my doing. I do not like to wear shoes inside, and that is why. They only after my complaint, rolled out a tarp to prevent further issue. The staff was very rude besides the lead maintenance technician. Upon move out I was then charged $240 for a full repaint of a unit I used command strips and left absolutely no damage to the walls in, that I even documented photos for the condition the unit was left in. So I am curious if they charged the previous resident the same and are just collecting money. Needless to say, but I do not recommend this complex. I moved there temporarily to save money and it became one of the worst experiences. Maybe better suited for someone with no rental history so that they have nothing to compare it to. For a “brand new” complex it has went...