Starbucks — Restaurant in San Antonio

I’ve been going to Starbucks regularly for about 10 years. When this one opened up right by me, I started coming here. My usual order is a pink drink with light ice and no strawberry inclusions. When I get the drink from here, sometimes it’s very dark because they put too much base and I ask for more coconut milk to be put in so it tastes like the original drink just with less ice and no strawberries. Usually it’s no problem. Starbucks is usually very good about remaking drinks so you’re satisfied. This has not been the case here. The barista with long blonde hair that is mentioned in other bad reviews told me to order it with extra coconut milk at the speaker before she had it remade. I was a little confused because shouldn’t the barista know to adjust the ratios. I also don’t want a ton of coconut milk and said don’t you guys usually just add a little extra of the milk and base. And she replied to order it at the speaker. If it’s easier to say extra coconut milk, that’s fine. The next time I ordered it, I asked for extra coconut milk and the drink was almost white. It had a slight pink tint. That’s not what I want. So I didn’t continue to order it that way and it’d be fine. However, I ran into the same issue of it being too dark again. It was the same barista. I asked for more milk and she told me to order it at the speaker next time. I said okay. She took my drink, poured coconut milk on top of it. Didn’t stir it. Handed me a cup with a bunch of coconut milk layered on top and walked away rudely. I still kept going because it’s right by my house and have adjusted how I order the drink to specify I want it to be a light pink color. Two days ago, I went again. Ordered two pink drinks unnecessarily difficult the same way with the same barista to make sure there would be no issues just to get one of them dark still. I was in a rush and left. It doesn’t matter how I order it. The barista either needs retraining because she genuinely doesn’t know how to make drinks or is being stubborn. I gave it a fair chance. The hassle and discomfort of ordering here just made me go back to the Pat Booker location even though it’s busier (for good reason) where they make it right and are...

I wasn't going to say anything BUT our first time I ordered a grilled cheese and the guy almost gave it to me cold then confessed he didn't know he had to heat it up. So we got two drinks and after over 20 min (with only two other people in Starbucks) we still hadn't gotten our order. All drive through orders were fulfilled except ours and the manager apologized about the wait and admitted it was their fault. She said she would refund us and never did. I was going to let it go but I just went again, this time drive thru and the same guy asked some weird things I've never been asked through the intercom.. like if there was any food with the order and if I needed any straws, since I said yes just one he said for which drink. Again weird but anyway, I was going to pay with cash and before I did I asked if I still get the points in the app. He said yes, he just has to scan it. At this point he was already speaking to the next person in line as he took their order and my cash. When I tried getting him to scan my phone to get the points he said he couldn't because it needed to be before I paid. He was distracted and practically ignored me then shrugged and did not offer any solution even though it was his bad. He said "oh i was supposed to scan it before you paid.." tries to make it seem like it was my fault? So it felt like a too bad so sad situation. I understand these people are new but maybe train them better? Also help them develop actual customer services skills, Because with that being such a new Starbucks.. it's a bad look 🥲 If you're still reading this I recommend you just go to your main Starbucks instead of ruining your day and getting disappointed by this new one. Okay my rant...

This location is fairly new, and I have been here often since they have opened. I have given them the benefit of the doubt thinking the staff is new. However- I have observed a recent decline in customer service and lack of quality at this location. For example, I was at this location on 09/28/2024, and went through the drive thru for a mobile pickup, which I had placed as I was en route to this store about 2-3 miles away. Once I arrived, no cars were in the drive thru, and maybe 2 cars were parked in the parking lot. The staff member over the intercom was very sarcastic and rude- and even had the audacity to tell me that “they had several orders ahead of mine, and that I would need to drive around to the patio and someone will bring it out.” So I did just as they directed, despite no other cars waiting in the drive thru or at the window. I drove through the drive thru and parked as the barista instructed over the intercom. I sat out front for another 10 or so minutes for my 2 iced drinks. The staff member who brought out my order was very rude and short and dryly stated “here you go” instead of even apologizing for the wait or providing any type of customer service. I was shocked it took this locations staff over 15 minutes to make 2 iced beverages when there were no other customers in the store or drive thru. It seems that the staff and management at this location do not care about their customers and I have consistently been treated poorly. This Starbucks used to be a go to stop but has severely declined in quality and customer service. I do not believe I will be back to...