Extra Space Storage — Local services in San Antonio

As I was in the process of selling my home, my realtor recommended I store my household items in a clean safe and reputable facility. He personally utilizes Extra Space storage at The 1326 location also. He specifically recommended that I speak with Chanel Pickens, as this is who he deals with and has a great working relationship. It says a lot when a business person recommends another business, and specifically names an individual. It says that "this is the person that can get things done." I called, came by and rented a unit. I was absolutely blown away by Chanel's professionalism, knowledge of her store and her caring customer service! I wasn't quite sure what I needed but after a few quick questions, she assessed my situation and showed me the perfect unit for my needs. Chanel was so wonderful the whole time we utilized the unit. Due to our situation, we were at the storage unit just about every other day for a month. Every day we would see her ,she would greet my family and I with a smile and asked if we needed anything. She truly made the stressful situation of selling a home and having to move so much easier and pleasant. I will happily recommend Extra Space Storage, and Chanel Pickens to every one that know who is in need of a storage unit. Not all storage places are the same and the ease, cleanliness of the property and professionalism of Chanel and the Extra Space Storage team at the Westchase location is a cut above the rest! Thank you...

Do not go here. They reel you in with special pricing and upcharge every year, over $100, added to your current rate. DO NOT USE THIS STORAGE COMPANY. THEY HAVE TERRIBLE RATINGS ON THE BBB. CHECK IT OUT. IF YOU START A CONTRACT WITH THEM, THEY COUNT ON YOU NOT BEING ABLE TO MOVE YOUR ITEMS OUT. DO NOT GO HERE. If you don't believe me, check out Google ratings online for the company, and you will read thousands of complaints against this company. Also, go to the BBB, great customer service liars that bring you in and hike up your rates. DO NOT GO HERE. ANY OF THE EXTRA SPACE STORAGE FACILITIES. THEY ARE ALL THE SAME. They are Shysters.

Update Business responded that " they do their best to give competitive pricing in the area" ... increasing the rental fee of $100 every year is not competitive. Most other places do this as well, but the upcharge is minimal. You have been warned* Don't believe me, look at their...

Hello I recently came into the establishment and had one most pleasant experiences with employee Kendra I had questions that she listen to and answered with the most educated and confidence while demonstrating true professionalism with an attitude of care and a smile that I have not received from any other business in years! I feel she is truly a perfect example of how an employee should engage with all customers thank you so much for having Kendra as part of your team! Hello since my last review my pleasant experiences with Kendra has not change and I continue to value her professionalism and attitude as a top employee in her job she demonstrate on the highest level for your company Thanks...