Frost Bank — Local services in San Antonio

I had the pleasure of Victoria Cantu helping me with a situation I had, on 4/28/25. She was very kind, and helpful and very, very patient with me. Also you have a female guard at the door who is so nice and pleasant and gives VIP service by opening the door and greeting you. Makes you feel very welcomed. Thank you 😊. I had to come back today 4/29/25 to finish up. Victoria Cantu was helping me with a medallion stamp. Victoria was so accommodating, so helpful and so patient. While there she was helping me get what I needed, and your guard Erika could sense that I was getting tired and frustrated, and bless her heart she gave me a bottle of water. That really helped. Victoria was able to help me get the medallion stamp. Victoria Cantu is a asset to your company....

I had trouble with a VA beneficiary, I had to Open I had a new Bank account and get direct deposit going to my account. We were meet with cheerful welcome. Mrs Victoria quickly started settling up a new account and I was very relieved of all the worries of starting a new account. The service and teller were all wonderful. I know that I am in safe hands with my needs. I am here to stay no more different Bank accounts for me. Life goes and the services of Frost Bank have not. Thank Frost Bank and all their staff who are...

I’ve been banking with Frost since 2006. I came into the bank at 4:15, but because of the number of deposits I had to make, the transaction was finally processed at 5:19. When I asked a question regarding issues with my debit card, Bailey went back to talk to the banker - Kyle -who refused to assist me (or even come out and talk to me) because it was after 5:00. I was told I’d have to again return on another day. I know it’s Friday and we’d all like to go relax but surely we can do better than this...