H-E-B — Local services in San Antonio

HEB DOES NOT CARE ABOUT YOUR SAFETY ONLY THE PRIVACY OF THE CRIMINALS WITH GUNS

I wish there was a way to put less than a 1 star. We had someone honk at us as we were driving down the lane to the exit and they were backing out of their parking spot. We had the right of way so we thought nothing of it and just kept driving, again we didn't think anything of it so we just kept driving home.

Apparently that person followed home and as we pulled up to our home a car drove up and past us down the street a bit then turned around and started to come back. We thought this was strange so I got out of the car and told the family to stay in the car. I walked over to the passenger side and waited to see what they were going to do. They passed us by and drove down the street a little then the driver reached out and shot a gun in the air.

They apparently followed us all the way from the HEB over a parking lot incident where they felt wronged. This was a horrible incident but the worst part came when I called the police with and they said there was nothing they could do since I couldn't ID them. I informed them that the HEB would have the video footage of the incident and of the driver and passenger getting into the car so they would have everything to ID the people who did this but they seemed unwilling to even attempt to seek out these people and arrest them.

This is where we come to the part that makes me disgusted with HEB. I then figure HEB would have an interest in protecting their customers. I then called to speak to a manager and told them the situation. So here it is the OFFICIAL stance that HEB takes. It is more important to them to protect the "PRIVACY" of the criminals who followed me home from their parking lot and threatened my family with gun fire. They refused to look over the video footage so I could deliver it to the police because of Privacy issues. I even said, I have a license plate number, if I give it to you could you at least confirm that it is the same one, they refused to do that as well.

Now since the police would not contact the HEB to get the footage themselves I am stuck. BE VERY CAREFUL when going to the HEB on Valley Hi, there are criminals with guns who shop there and HEB has NO INTEREST IN YOUR SAFETY, they only care about the PRIVACY of the criminals. SHOP HERE AT...

Soup Counter: My main gripe is a perceived lack of ability/willingness to assist customers.

On three occasions, I've requested the staff nearest the soup counter restock depleted soups, spoons, or soup cups. Most of the time, these items are stocked. The few times they aren't, I've struggled to get any help, if at all. I've been handed off from employee to employee, up to four, with not one of them offering assistance. It was another employee in passing who helped me. In total, it took about three different requests and fifteen minutes to get a stack of large soup cups restocked.

This most recent visit, the soup spoons were empty. I asked the nearest employee for help. He said the spoons in the dining area were the same type and to use those. They are not the same. The soup spoons are heat resistant and won't sag or bend from the heat of the soup. I gave him the benefit of the doubt and checked. The spoons were not the same as the heat resistant type. I asked the lady behind the BBQ area food counter for spoons. She reiterated that they are the same spoon. I told her they are not. She simply said that was all they had. I sensed a general unwillingness to offer more assistance, so I left. My soup was in hand since I had already served it, but I had no spoon.

On the best occasion, I asked the staff to refill one of the empty soups. He acknowledged me, then walked away. About eight minutes later, I asked another employee for help. Seven minutes later, the second employee was able to bring out more soup. Admittedly, they may have been preparing the soup for the fifteen minutes, but I had no way of knowing, so I asked a second time.

I've been coming here for lunch for months, but now will likely be going to one of the nearby local Tex-Mex restaurants for soup...

This morning about 9:15 I went to H EB a Valley high Grab my basket going to the store hit the Produce department As I'm going down To associates are blocking they Pass way stand there for a minute they're talking back-and-forth I Said OK guys can you all move you see me standing here. there was a gentleman and a young lady the gentleman stands back bows and with his arm Is extended out to go by at the same time hes looking at the young lady and laughing. Disappoint I asked him to stop I appreciate it you argue with me I walked by I turned around and the young lady is laughing Told her to stop and she proceeds At that point I Let them get the Best of Me get to me ,and I called it a b word. Which I should never done At that point I was mad. There was an older gentleman that was working to produce department and asked him to stop and he said everything was OK so I walked away As I was doing my shopping the store manager came up to me and asked me if I wanted to talk to him I told him no to leave me alone. At that point he asked me to leave. As I'm walking at the door hes walking right behind me to intimidate me I stopped I turned around I put my hand up and I told him to backup that wasn't going to work with me. I should have not gotten that mad. But all they had to do is tell me OK sir m let me move and get out of your way instead instead they laughed and I got mad. I go out of my way to go to H EB my actman pass Walmart to go to H EB Never go there anymore I've never been...