Legend Homes - San Antonio — Local services in San Antonio

Bella Vista Reps get a 5 Star especially Rick C. He helped us from day one and has been great every step of the way. What gets the 1 star wohld be the building managment they have. We bought our housr did the blue tape walk through then the second blue tape walk through and things from the first walk through were still there un unfixed. Fast foward a few months later issues come up call the builder since we havr a 1 yr warrenty with builder to fix any issues. First time i text him get a timely response about the issue. Lets me know he will send a person next day. Three days later still no one. This would be the start of an irritating relationship. Coming up on our 1 yr I text him the other day and he still hasnt responded. Our light isnt working even though there is a new bulb in it and he still needs to answer for what happened to my new deck because its only 4mths old but after his repair people came out it looks likr its 2yrs old. Scuff marks everywhere and now looks dingy. His first answer guess your gonna have to restain it. My advice would be dont sign until every blue tape issue is repaired and when he doeant reapond to text or calls just fill out a complaint order that goes above him and forces him to address the issue. Lucky we are Military cause we had to sign quickly so we would have a place to live and start work otherwise we would have waited. Although i will say this isnt the location where we bought. Ours was...

Poor service on behalf of sales representative Cassidy Pfeifer, once she realized she made a sell, her level of customer service went out the door. I would never recommend to work with her. And if you do be sure to get everything she says in writing, because she doesn't follow through with her word. I believe that Bella Vista should really look into the type of employees they have working for them. When following up with Cassidy, she tells me I'm harassing her, because I'm following up on thing she told me she was working to get fixed. I must say I got mad, because she completely lied for no reason. I had to call cooperate in order to get information on how to properly request for things to get fixed. Which to me is the sales representatives job to make sure your buyer has all information needed. I shouldn't have to go that persons sales manger to get information or to inform them on how discomforting that rep made me feel. She made the day I got my keys horrible. Anyone that is getting into the home buying business or looking into there first home. I would definitely shop around before working with them, do your research! Not to mention, by the time I moved into my home my grass was dead, trees dead, and the walk through items were never completed. At this point, I'm so over the entire process I rather deal with repairs myself so that I don't have to...

Horrible experience from day one of moving in. This builder cuts costs and corners in every way possible and it will show very quickly if you buy a house from them. Warranty managers are very unresponsive and I have been through 5 of them, including the Customer Service Manager who can’t even provide basic information to substantiate their claims in opposition to mine . Just today we had a plumber come out and he found multiple code violations just on the water heater alone. Vinyl flooring is repeatedly peeling up, floor boards are loose, numerous issues with water heating including rust already forming in the piping from using galvanized steel fittings instead of brass ones, water heater size is too small for the house (confirmed by a licensed plumbing company), nothing but one problem after another since the day we moved in. They patch one problem and two more crop up. Absolutely terrible build quality in these homes and they’ll be your best friend until you sign the papers and close. Then you’re in for nothing but...