Patrick N. Brown, MD — Local services in San Antonio

My 5 yr old previously had tubes in both ears (put in by a different ENT that passed away earlier this year.) I found Dr. Patrick Brown online -via my insurance website. His bedside manner is friendly, but thats about the only thing good about this office. I agree with ALL the other comments, we would schedule an appointment, and still have to wait for 2 hrs each time to be seen. NOT OK. In addition, they called me one time to reschedule an appointment I had set for over 3 weeks, and told me they couldnt see us for another month. NOT ok, I complained until they got us in later that week. On a different occasion, I called to ask for a nasal spray refill, 2 days later and 4 calls from me later, I finally got the nasal spray after complaining to Olivia the office manager. I told her the office staff is incompetent. No one returns phone calls. The fact that I like this Dr's beside manner is not enough to continue to go here. As of Jan 1 2014, Im seaching for a new ENT. Also, my kid has had 4 more ear infections from October - December, and this Dr. still thinks its unnecessary to put another set of tubes in, really? He said he'll grow out of it. Sure, well, I dont have time to wait anymore, lets see what a new Dr. thinks. A heads up to all of those complaning about wait times, this office does accept Medicaid, and this will ALWAYS add to your wait time. So next go round, when choosing a Dr., make sure you ask if they accept Medicaid or not, I wont be going to anymore...

I had one of the first appts of the day (0810) and arrived early (0750) so I was the second one to be called back....very minimal wait time. I did notice the waiting room was packed when I left. I work for a very busy ophthalmologist and we also have long wait times...that's pretty normal when waiting to see a specialist. WORTH IT.

The staff were pleasant and helpful. All were competent and did a good job. I agree, there is quite a bit of laughing and side conversation, but frankly, I don't give a rat's ass. As long as my paperwork is correct, my chart is passed on to the staff for my work up, and my charting is correct, I'm a happy camper.

More importantly, Dr Brown was recommended by a highly esteemed plastic surgeon that was formerly an ENT physician and head of the otolaryngology (ENT) department at university hospital, Dr Jaime Garza. Dr Brown has excellent bedside manner, explained everything to me, and put up with all of my questions and concerns. His competence and professionalism combined with his kindness are invaluable in a physician. I have been to five different kinds of medical professionals for my condition and could not be happier that I finally narrowed down my problem and Dr Brown was able to give me an excellent treatment option. Five...

I never received a call from the office to confirm they received my referral. I took it upon myself to call and schedule an appointment. I set up my patient portfolio online with my health insurance, 2 days prior to my visit. When I arrived they had me scheduled with another doctor and said that doctor had an emergency and wasn't in the office. They stated that they left me a voicemail about cancelling my appointment. The voicemail was left at 11:20am and my appointment was at 1pm. I do not feel that was adequate time to cancel an appointment, especially traveling from a rural area. The office staff then proceeded to tell me they could squeeze me in with Dr. Brown at another location. This is the doctor I was referred to so I gladly agreed. I traveled another 30 minutes to the new location for the office staff to tell me they do don’t accept my insurance. When I asked to speak to the office manager, I was told she was in a meeting but I could stay and wait. Luckily, I did not wait because I called an hour and a half later and she was still in the meeting. I was told she would call me back and she did not do so by the end of the day. I doubt I will get a call. This is unacceptable! I wanted to share my experience so people can avoid this...