Claire's — Local services in San Bernardino

Claire's is a little girl's dream come true. So much cuteness under one roof. My twins wanted their ears pierced. So I called and made an appointment. Make sure you make an appointment or you will be disappointed.

We decided to be there 10 minutes early to make sure we were on time. The store was packed and there was only 2 employees working. No hello or welcome.

We had to wait in a big line just to check in. They definitely should have more employees. Not cool to have to wait in the line for purchases when you have an appointment.

Finally after waiting for 10 minutes we checked in. Just to have to wait an additional 30 minutes until it was my girls turn. The lady working was a little scattered around. I think her name was Maria.

So it took an additional 40 minutes to pierce both of them. Then we had to wait to check ou which to another 15 minutes. Needless to say kinda took forever ever. They should have a system in place to move things a little bit quicker.

Also they are pretty expensive. For the two of them it was about $200 and we didn't even pick the most expensive earings or else it would have been even more.

My girls love their piercings. So that's why I...

This place TRULY SUCKS!!! I CALLED TO CHECK MY PICK UP ORDERS THEN NOT EVEN AFTER AN HOUR THEY CANCELLED IT 3 TIMES HAPPENED WITHOUT TELLING THE CUSTOMER KNOW & WHY🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️ AND WHEN THIS CASHIER WAS CONFRONTED SHE GAVE A VERY BAD & NOT ACCEPTABLE ATTITUDE & BEHAVIOR TELLING SO MANY REASONS (LYING & YELLING AT THE SAMETIME) IN FRONT OF ALL CUSTOMERS IN THE STORE JUST TO HIDE WHAT SHE DID IS VERY WRONG!!!!!! SO UNBELIEVABLE & UNPROFESSIONAL THAT THEY HIRE CASHIERS LIKE THIS IN CLAIRE'S. THEY NEED TO BE TRAINED FIRST & FOREMOST!!!! PEOPLE HERE DON'T EVEN KNOW HOW TO APOLOGIZE. CUSTOMER SERVICE IS ULTIMATELY VERY POOR👎👎👎👎👎👎👎OBVIOUSLY NOT RECOMMENDABLE👎👎👎👎👎👎👎👎👎A million thumbs down to this location👎👎👎👎👎👎👎👎👎👎👎👎

SHAME TO THAT UGLY RUDE CASHIER!!!! BAD KARMAS TO BE WITH HER!!!...

Not good for piercing over priced for a fake diamond. I wish I would have never went there, they don’t listen. Common sense is if one piercing is moved down so should the other .especially if it’s asked. She literally wiped off the dot and put it in the same spot like idk how many different times. I gave up on it and just asked if I could get it redone if I don’t like . She said yes even checked with manager afterwards. When it got done the piercings weren’t even facing the same direction. I went back in and they were going to try to charge me for a redo after they told me it was free.She still put it at the same angle .. like wow. Only tiny bit away from the old piercing..I want the best for my baby and...