Mode — Local services in San Bernardino

So given this pandemic, alot of stores have not allowed the fitting rooms to be open. Which is understandable. I came here about 3 days ago, so I asked an employee as I was purchasing my 4 items that if these items didn't fit, could I return at any point. She said " only certain items you can return, & get your money back" I said okay no problem. 2/4 we're returnable. Some how 2 shirts I wouldn't be able to return. Okay I was on my way. I came back today. There was 2 older Asian women. One is the owner maybe, & the other is an employee. The employee right away as I came in w my bag, stared at me very rudely, & I mean rudely through her masks & all. So I already knew this was gonna be a pos transaction. So I explained what was told to me, she giggled & then after telling me she worked here for 10 years. Got the owner. She spoke in her native language, made sure I didn't understand her. Which I feel is rude. I'm not saying don't speak your language, but in this situation it rubbed me the wrong way. The owner was kinder, but still only store credit or exchange. After the first interaction w the rude lady, I didn't want either. I explained that I would never shop here. The owner just apologized. After I chose store credit, She said you have " 15 day to use" which wasn't said when I chose it either. I smiled & grabbed my receipt & left. F this place fr fr. I now have store credit for a pos place. With horrible service. Don't shop here. Unless you're 100% you're one of the lucky ones who fits...

I went here for the first time a couple weeks ago. Right when you walk in there is security at the door who was nice and said hello. But as soon as you start walking around you see signs posted everywhere that are yelling at you about all the rules to shop in the store. One of the strangest rules they had was you are not allowed to carry more than 2 items no exceptions. These signs are in caps and with lots of exclamation marks. It's like they don't want you shopping there. So all of these shouty signs definitely deterred me from walking around and shopping. Typically when I'm in a clothing store I grab multiple items to purchase but I definitely felt that wasn't an option here. I wasn't interested in grabbing items and repeatedly having to take them to the counter. Pricing is not cheap either. You can find better pricing at Forever 21. I ultimately decided not to browse at all because of all the rules and feeling like I was under scrutiny. I decided just to check out the clearance rack and leave asap. The clearance pricing is definitely a great value. And I did find 4 items. Worried I was going to get in trouble I grabbed my 4 items and quickly went straight to the register to pay. I won't be back again even for the low clearance pricing. Too many rules and you are made to feel like a criminal for shopping. I don't know how this place stays in business. This business is definitely set up to deter you from...

If I could give this place no stars I would. These people here are extremely rude. Not to mention that the quality of the clothing is horrible. I brought my daughter here to purchase something for her Matt Gala and the staff is extremely disrespectful when you ask any questions. I would not come here if I were you..... Also, I was even more aggravated about the experience after going to rainbow and finding a better dress for only ten dollars and having paid thirty at this JP Mode store for something of poor quality. I'm WARNING YOU!!!!!!!!! BEWARE do not give your money to people who put a store somewhere, is empty half the time and then be rude to the little customers who do patronize the store. On top of everything they check your money more than usual to check if fake and I just felt disrespected no hello, no how are you, can I help you with anything........ and by the way I work for San Bernardino County Dept. of family services so I know how to work with people quite well. This was an extremely unfortunate experience here and I will never be back. I see this store going out of business soon and...