Life Time — Local services in San Clemente

DO MOT GO TO THE SALON TO DO YOUR HAIR BY JESSICA!!!! She completely destroyed my hair. I had sent her photos of what I wanted many days prior to my appointment and she consistently said it was no problem. She then asked me at my appointment if I wanted highlights or balayage and I said balayage. I told her I have OCD and I can’t have orange hair. She told me many times it was no problem we will do ash.

I have never had my hair done balayage in less than 3 hours. And that’s what happened. The entire time I was mentioning this was really fast. She repeated she was “ diligent” but then told me how many other appointments she had that day and was doing hair for the money.

She then took me to rinse and put the “ gloss” that claimed it was the toner. She didn’t leave it on my hair, she rinsed it out the same moment she put it in. I asked her where the toner was and she said she already put it in.

After repeating the no orange look and telling her I had an event the next day, I wanted waves. She styled my hair and told me she was done. Their lighting in the salon is extremely dim and not realistic lighting.

She charged me for a full balayage and style. I DID NOT GET A Balayage. it was half highlights.

When I got home, it was orange. I thought maybe the lighting in the salon made it look bad so I waited until I got home. I cried in the mirror and called salons near me to see if they can fix her mess. When I texted her I hated my hair she said I can go back in a week to redo it. Why would I have to go back to fix the mistake that should have been done correctly in the first place. When I told her I hated my hair she proceeded to admit to not doing a balayage because she didn’t feel comfortable leaving the bleach longer. First off that’s a technique that clearly she had no idea how to do. Second, if you didn’t feel confident to do my hair tell me prior so I don’t waste my time and money.

I had to go to another salon. They told me she really destroyed my hair. She didn’t let me lift, then she knew her mistake and covered it with a dark toner to make it look like she didn’t screw up. So they bleach washed me, put a new toner and it still looks orange. So now I have to wait 8 weeks to fix it.

The only positive thing about this experience was Brittney. She is the team leader and she was able to resolve this and refund me some of the money.

Jessica is money seeking. She rushed my hair to get done all her appointments. She covered her mess with. Dark toner. And for someone who admitted to having ocd, she doesn’t care anout anything. She is the worst stylist I have ever been to in my life. I texted her asking for my tip money back that I left her, and she pathetically kept it knowing her work was trash.

Zero stars. She doesn’t...

I’ve been a member for years —probably longer than anyone still working there—and I come back from being out of the country for three months to find my account canceled… all over a tiny, lingering balance. I definitely planned on handling it when I returned, but nope, they shut me down. Why? Well, why not take the opportunity to nearly double my monthly fees? I mean, tennis is cool and all, but $600 for access to tennis courts, a weight room, and a pool? Seriously? You can play tennis for free and get just as much exercise.

Speaking of that weight room… $600 a month for that? I mean, sure, it’s a gym, but it's just like every other weight room I’ve been to. Nothing special. In fact, I’ve been going there for years and they STILL haven’t figured out how to sync up their TVs and most of the equipment with Bluetooth. At those prices, you’d think they could hire an IT guy—or at least someone who knows how to make a Wi-Fi connection work.

As for the pool… yeah, it’s nice, but honestly, it’s not worth $600 a month. You’ll feel like you need a couple of babies just to fit in—it's very family-oriented, which is fine, but not at that price, lol. Here’s the kicker though: I could pay the day rate at the Waldorf Astoria—a five-star hotel where you actually feel like you're at a resort—and for the same price as Lifetime’s monthly fees, I could go 17 times a month and still spend less.(Baby Free)

So, yeah, Lifetime. You’ve managed to take what was once a convenient, decent option and turn it into something that’s barely worth the hassle. Congratulations on making the experience as impersonal as possible, while inflating the costs just enough to make me feel like I’m being taken for a ride. Keep up the great work, though—I'm sure your new business model is working wonders… for your bottom line.Cha Ching. The place is full of retirees so I guess you will be fine. Get an extra star for the employee that always let me use the ball machine for free and try...

I attended a PPA tournament at your facility last week to support a minor participant and encountered extremely unprofessional staff conduct that created a hostile environment throughout my visit.

The staff consistently displayed condescending and authoritative behavior, treating tournament participants as subordinates. Every interaction felt confrontational, with staff members adopting a scolding tone that was both inappropriate and disrespectful. This superior attitude made what should have been a supportive sporting event into an uncomfortable and stressful experience.

Beyond the staff's hostile demeanor, several policies compounded the poor experience. I was required to download your mobile application and create an account solely for "liability purposes," which appears to prioritize data collection over genuine legal protection. Additionally, while outside food and beverages were prohibited, your facility offered only bar beverages with no food options available for purchase, creating unreasonable conditions for tournament participants requiring sustenance during extended events.

As someone attending solely to support a young athlete's tournament participation, I found the staff's treatment particularly concerning. The hostile environment they created was unprofessional and entirely inappropriate for a facility hosting youth sporting events.

I am providing this feedback to highlight serious deficiencies in your customer service standards and staff training that require immediate...