Comfort Spa — Local services in San Diego

I came here with my girlfriend for a couples massage and we each had very different experiences. My massage was relaxing, but hers was awful. She had a male massage therapist and I had a female one (we didn’t catch their names). She told me that hers had somewhat of a peculiar style, which included things like massaging the face and lips right after giving a foot massage, as well as raising the arms over the body and wiggling them repeatedly while the upper body is fully exposed. Since we were both in the same room, I heard her massage therapist repeatedly slapping parts of her body throughout the massage. None of these things that I just mentioned were done to me, which is pretty unsettling. Neither of the massage therapists introduced themselves to us beforehand, and didn’t ask us about specific areas or preferences, which made the whole experience seem even more impersonal.

My girlfriend said that her massage therapist put her in a specific position and spent a whole two minutes massaging her armpits. She described the experience as uncomfortable to say the least. When the male massage therapist tried to massage her lips after the foot massage, he would laugh when she tried to close her mouth to stop him. I heard all of this happen from where I was at too. The behavior shown by the male massage therapist was totally unacceptable and borderline questionable. No female patron should feel personally violated after receiving a massage.

Both of us noticed that the door was cracked open for extended periods of time during our massages, while parts of our bodies were exposed. Also, during the couples massage, the massage therapists were constantly whispering to each other, laughing, and sometimes even conversing with a normal volume, all of which came off as totally unprofessional. Not to mention the fact that we had scheduled an appointment and showed up right on time, yet were told that we had to wait 20 minutes.

Needless to say, we will definitely not be returning to this establishment as this was, by far, the worst massage experience that...

Unfortunately, I tried to handle this matter by directly contacting Comfort Spa as to not publicly display the terrible experience that I had, but they never responded to my email. Here was my experience. As a provider that works with my hands regularly, I am truly saddened by this experience.

I was not going to reach out initially about the bad experience I had because I understand that sometimes people are tired and overworked, but I could not sleep last night because my spine is bruised from my massage.

First off, we showed up at our time allotted and had to wait 30 minutes, which again, I am OK with waiting, but to wait 30 minutes for the massage that I had, was unacceptable.

The massage therapist was using her elbow, mainly because her nails were too long, and just kept running her elbow over my spine. So much so, that my spine is bruised and I could not sleep last night. Also, her nails were so long to the point that I had scratch marks on my back when I left and that were very painful during the massage. Then, I'm pretty sure she was on her phone throughout the massage. She stayed in one spot on my back for 15 minutes, barely even massaging me as if she was not even looking at what she was doing. She touched my neck/upper shoulders for maybe 45 seconds. Then I explained an injury to my elbow, which she asked how long I had. I told her about a 9 months which is when my last surgery was - she continued to firmly press and even run a hot stone over my elbow which hit one of the screws I have in place there.

I don't think the service we had was worth the money that we paid. I work with my hands myself and I would never give that quality of work...

Hubby and I just got our couples massage. We bought a Groupon for a 50min Couples Full Body with Foot Massage Hot Stones and Aromatherapy as an anniversary gift to ourselves. We get massages regularly and we were totally upset with what we received from Comfort Spa. First, there was nothing relaxing about the experience. The room we were in was cramped, masseuses squeezing around and between beds, NO aromatherapy was used and there was NO relaxing music playing in our room. Instead of music all we heard was talking between our masseuses, the first 10 min was them talking to one another then they chatted on and off through our massage which was annoying. The beginning of the massage was ALL deep tissue which I never thought was part of it, stones only on our back. Both masseuses were straddling us over our heads, with NO forewarnings, to do our back (AWKWARD) then over our faces (more AWKWARD) to do our chest. Hubbys masseuse sat on his behind (!!!), unexpectedly, to do his legs; my masseuse opened my legs to get on the table to do mine-without warning!. Hubs has had deep tissue before but never like this. Every stroke was quick, nothing relaxing, no long smoothing, enjoyable strokes like we are used to. It seemed more like they were in a hurry to usher us out. Hubby called it a “chaotic massage”. Then at the end we gave a $30 tip, which they counted in front of us, and got laughs as we walked out. All in all it was a very unprofessional, and NOT relaxing, massage beginning to end. We will return to Eco Chateau for...