Tierrasanta Veterinary Hospital — Local services in San Diego

i went here due to an emergency situation from bee stings with my dog. 1st. they wanted me to pay $400 upfront without even knowing what procedures they needed to do!! when i told them i didn't have a whole lot of money to dish out today, that i could pay some and the rest nexy week, they were VERY firm on NO PAYMENT PLANS and guilted me into applying for their credit card telling me that it's the only other way to get him treated! which i was declined due to no credit! so when i asked them if i could just take him home and give him benadryl and keep an eye on him they told me they cannot legally let me take my dog home without being treated!!! (i was just gonna leave and go to another vet, not really take him home) then when i told Dr. Luke i needed to run out to my car and get my cell phone to call my mother for some help she told me that i couldn't leave and that she would get me their portable phone to call her! my dog sat there not being treated for an entire hour because we were trying to figure out how i was going to pay them! so basically, my dog couldn't be treated without over-priced payment, i couldn't take him out of the office without being treated, and i couldn't leave the building to try to figure out a payment method! i ended up having to write a check for money i didn't have just to get my pet back! i was held against my own will, and broke down in tears in the pet room. i was emtionally, and financially inconvenienced and their main concern was NOT my animal, it was their money! yet they make you feel like a bad pet owner if you simply don't have the kind of money they were asking for. so i came home and filed a complaint with the better business bureau. after i filed the complaint, i was curious to see what they BBB has said about them, and turns out they aren't even BBB accredited!!!! figures! Dr. Luke is pushy, selfish, money hungry, arrogant, a liar and a straight up B@$CH!!!! she treats her staff like dog meat. ONE receptionist had compassion for my situation and wanted to help me out and Luke snapped at her for doing so!!! never ever again will i take my pet here again and neither...

So this is a review about my experience with the hospital that spanned various visits during 2021-2022. I was set to move from SD to Australia in 2022 and had the opportunity to take my dog with me. I needed a doctor that had the initial certifications to proceed with the process. This is how I came across Dr. Schexneider. Every visit to her has been a positive experience with my dog Chico. The staff at this hospital were sensitive to his reactivity to other dogs and were very accommodating of his needs. Since the process of importing to Australia is very precise, we were able to work together in scheduling the necessary appointments and to see if my dog was fit for the journey. While the hospital was accommodating to the process of submitting forms and necessary signatures, despite the little wiggle room it allows, it’s still up to the importer (or pet parent in this case) to stay on top of that process. Sometimes the hospital can get busy and you’ll have to check in with them for some follow up questions.

Dr. Schexneider was very knowledgeable about the process and was clear about the purpose of every appointment and what would be done to Chico on the scheduled day. My dog got tired of the trips to the vet very quick, but it was the team here that helped make that trip planning process a lot easier. I only wish this hospital was in Australia!

Chico is doing well and he’s been loving the plenty of space and sunshine aus has to offer, but most of all- he has been loving his new siblings! I thank the Tierrasanta Veterinary Hospital for helping...

It was my first and last visit to this veterinary hospital. The nurses were all outstanding and extremely nice. My german shepherd had been itching her ears so I made a next day appointment. The doctor I saw (the lady) walked in with a list of roughly $500 worth of things she wanted to do to my dog, and would not even look at my dog before I approved of the list for her. It was infuriating. She wouldn't even look at my dog's ear prior to me giving an answer to her crazy list of items that she was trying to sell me. I finally looked her in the eye and said I was leaving. They ended up charging me the $65+ cost just to walk through the door, and they never once looked at my poor dog.

--Edit-- Dr. Schexneider, after quickly looking up your name, I instantly recognized you as the doctor with whom I had my bad experience. I'm sorry, but I will not be rescinding this review. You spoke to me about various costs without ever looking at my dog's ears, and after I was in tears, I got up, walked to the front desk, you awkwardly stared at me as I checked out, and the nurse looked frightened. You never provided me or my dog with services, and only spoke of the ever increasing cost of potential services you could provide to my dog, without previously identifying what was wrong with her. I went somewhere else the next day, and my dog was well taken care of, the people were wonderful, and I ended up paying only $150 total for the medicines and visit, as that was all that was required to help my dog...